Client Support Officer

2 weeks ago


Canberra, ACT, Australia Paxus Australia Pty Ltd Full time
Posted 26 February 202- SalaryNegotiable

  • LocationCanberra
  • Job type Contract
  • DisciplineIT General
  • Reference264820

Job description:

Our client is currently seeking to engage multiple
Client Support Officers to support their Learning Management systems.

In this role, you will be the crucial point of contact for end-users, providing effective and timely responses to incidents and service requests.

Your responsibilities will encompass technical support, administrative tasks, and customer service, ensuring smooth operations of our clients' systems.

Key Responsibilities:

Technical:

  • Provide advice to resolve simple technical and nontechnical issues.
  • Offer administrative support as required.
  • Understand and address new or complex issues within the technical support team.
  • Conduct knowledge transfer and training related to service management activities
  • Prepare procedural and governance documentation to support business as usual capability.
  • Assist in the development of materials to support knowledge transfer under guidance.
  • Evaluate software changes, considering benefits, risks, and total cost of ownership.

Customer Service:

  • Manage confidential and sensitive information.
  • Provide user liaison for inquiries.
  • Communicate effectively with a variety of stakeholders.
  • Prioritize work to ensure high levels of service and support are provided.
  • Respond to urgent requests calmly and efficiently while maintaining high work standards.
  • Collaborate within a team to deliver consistent customer service excellence.
***
To be successful in this role, you will have:
  • Experience in providing ICT helpdesk support in a large organization or enterprise environment.
  • Strong communication skills with a focus on service delivery.
  • Undergraduate degree in Information Technology
  • Technical documentation and administration skills of a high order.

Desirable Criteria:

  • Experience supporting Moodle, Learning Management Systems, or equivalent enterprise technology environment.
  • Intermediate learning content development skills.
  • Enterprise technology support and administration experience.

Security Clearance:

Ability to obtain baseline clearance. Existing baseline clearance preferred.


If you are a proactive and customer-focused individual with a passion for supporting learning technologies in a government environment, we invite you to apply.



  • Canberra, ACT, Australia Australian Government Full time

    Ongoing/Non-ongoing (12 month contract) Fulltime Canberra based role Collaborative team and varied workThe Client Support Officer provides important administrative support to AGS's Client Services team.About usAustralian Government Solicitor (AGS) is the Australian Government's central legal practice and part of the Attorney-General's Department. AGS helps...


  • Canberra, ACT, Australia Australian Government Full time

    Ongoing/Non-ongoing (12-month contract) Fulltime Canberra based role Collaborative team environment with varied workAbout usAGS is the Australian Government's central legal practice and part of the Attorney-General's Department. AGS helps Commonwealth clients to manage legal issues, navigate new challenges and find solutions which deliver the best outcomes...


  • Canberra, ACT, Australia Australian Criminal Intelligence Commission (ACIC) Full time

    Location: Canberra Ongoing/NonongoingThe Australian Criminal Intelligence Commission (ACIC) is Australia's national criminal intelligence agency. We advise senior decision makers on serious and organised crime impacting Australia. We are a full member of the National Intelligence Community, an Attorney General's Portfolio agency, and a member of the Five...


  • Canberra, ACT, Australia Australian National University Full time

    55191- Canberra / ACT, ACT, Australia, 260- Continuing Closing on: Jul Position DescriptionClassification:ANU Officer Grade 5/6 (Information Technology)Salary package:$77,399 to $90,937 per annum plus 17% superannuationTerm: Continuing, Full TimeThe PositionThe IT Client Services Officer is responsible for the provision of high quality, pro-active and timely...


  • Canberra, ACT, Australia Easy Authoring Full time

    3 months contract role with possible extension. Attractive hourly pay rate up to $52.19/hour + Super. Work location: Canberra office. PURPOSE OF THE ROLE:You will deal with clients either in-person, by email or telephone and sound communication skills are required to deal with different situations which may arise. You will be responsible for responding to...


  • Canberra, ACT, Australia Chandler Macleod Full time

    Location***- Canberra, Australian Capital Territory- Category***- Executive- Salary- $52.19 AUD - $52.19 AUD Hourly- Posted 30Jan2024- Work type Full Time- Contact Jess Kaur- Reference BH156499As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies....


  • Canberra, ACT, Australia SB Recruitment Full time

    The Company Our client is a well-established Department within the ACT Government. Their team is dedicated to providing support and strengthening the broader community. They are committed to excellence as they strive to meet client outcomes and respond to individual needs.The Department is currently seeking 3x enthusiastic Client Engagement Officers to work...


  • Canberra, ACT, Australia Findex Full time

    We are on the lookout for a proactive and enthusiastic Client Services Officer to be part of our Accounting & Tax team in Canberra for a 6-month fixed-term. The ideal candidate should be highly motivated and ready to offer top-notch customer and client service.Job Title: Client Services OfficerCompany: FindexYour Weekly Responsibilities: Handle diverse...


  • Canberra, ACT, Australia Unisys Full time

    Help Desk & IT Support - Full TimeWe are looking for a Client Chief Technology Officer (CTO) who is enthusiastic about Information & Communication Technology and is passionate about driving business value through technology. In this role, the CTO will lead Unisys accounts, collaborate with sales and operational teams, and ensure the delivery of contracted...


  • Canberra, ACT, Australia ACT Government Full time

    Do you want to play a role in protecting vulnerable people from harm? Are structured work processes, providing excellent customer service, and 'doing things right, the first time' a 'vibe'? The Working with Vulnerable People (WWVP) team are looking for self-motivated individuals with demonstrated experience in delivery of process driven customer service to...


  • Canberra, ACT, Australia chandlermacleod Full time

    As one of the biggest providers of HR solutions in Australia, Chandler Macleod has a strong reputation for unlocking potential in individuals and businesses. For over four decades, Chandler Macleod's recruitment division has been linking innovative projects and employers with exceptional business professionals.Our client is looking to hire a Senior Client...


  • Canberra, ACT, Australia Compas Pty Ltd Full time

    12 month Contract within Federal Government - No Security Clearance RequiredExcellent opportunity to break into Federal Government - APS 3 level roleCanberra based role with minimal Flexible working arrangements - No WFHWe are recruiting on behalf of a client services Centre Officer for a Federal government Department that ensures the safety of aviation in...


  • Canberra, ACT, Australia Argyle Housing Full time

    Job Category: Community Services and DevelopmentAbout Argyle Housing: Argyle Housing is a non-profit organization dedicated to providing secure and sustainable housing for individuals with low to moderate incomes and those in need of support to maintain independent living.About You: Are you passionate about delivering exceptional client satisfaction and...

  • Support Officer

    2 weeks ago


    Canberra, ACT, Australia Karlka Recruiting Group Full time

    Contract until 30/06/202- Canberra Location Full time hoursAbout the companyKarlka Recruiting Group is looking to assist our client in engaging with aSupport Officer (Indigenous Identified).***This position is located in their busyCanberra office.Duties Administration support Data entry Diary Management Program support and facilitationRequirements/Skills 25...


  • Canberra, ACT, Australia Easy Authoring Full time

    3-months contract role with possible extension:- Attractive hourly rate of $52.19/ hour + Super:- Work location - 153 Emu Bank, Belconnen:- A great opportunity to work with the ACT Government:- Immediate start.PURPOSE OF THE ROLE:KEY ACCOUNTABILITIES: Provide high quality frontline clientcentred service delivery and support. Escalate or refer special needs...


  • Canberra, ACT, Australia HorizonOne Recruitment Full time

    About Milestone Financial:Milestone Financial is one of Canberra's trusted financial planners. Their advisors are specialists in all areas of financial planning, offering services in superannuation planning, insurance, financial advisory and mortgage brokering. They assist the community by providing professional guidance to help people make informed...


  • Canberra, ACT, Australia Unisys Full time

    Help Desk & IT Support (Information & Communication Technology) Full time We embrace diversity, inclusion and belonging The CTO is an IT Enterprise Architect, CTO and technology / Business value evangelist who has overall responsibility for the technology program on leading Unisys accounts and for assisting the sales and Client Executive and operational...


  • Canberra, ACT, Australia Whizdom Recruitment Full time

    Whizdom are proud to present a brand new opportunity for PV Cleared Project Support Officers for our innovative client within Canberra, ACT. The Project Support Officer will be responsible for the coordination and contribution to a range of activities in support of the clients projects. This role can be responsible for the development and implementation of...


  • Canberra, ACT, Australia ACT Government Full time

    The Administrative Service Officer 4 Operational Support Officer is focussed on supporting CYPS to deliver the best possible life outcomes for children and young people through administrative support across a range of administrative support functions.The ASO4 Operational Support Officer will be required to deliver timely, accurate and effective...


  • Canberra, ACT, Australia Unisys Full time

    Help Desk & IT Support (Information & Communication Technology) Full time We embrace diversity, inclusion and belonging The CTO is an IT Enterprise Architect, CTO and technology / Business value evangelist who has overall responsibility for the technology program on leading Unisys accounts and for assisting the sales and Client Executive and operational...