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Client Relationship-Delivery Director

3 months ago

Sydney, New South Wales, Australia FIS Australia Full time

JOB DESCRIPTION

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

15 - 25%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be part of the team that is responsible for high-level relationship management and service delivery for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.

What you will be doing


• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.


• Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client's geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.


• Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.


• Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.


• Has profit and loss responsibilities.


• Works to maintain and grow client relationships while ensuring ongoing customer service.


• Leads the sales effort for incremental revenue opportunities and contract renewals.


• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.


• Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors.


• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function.


• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.


• May work at an FIS or a client location.


• Other related duties assigned as needed.

What you bring


• Extensive experience in dealing with Sr. Leadership (external and internal) is required.


• Financial Systems / Industry knowledge is required


• Background in Banking and Payments is a plus


• Proven knowledge to represent the enterprise 's entire range of products to the client and of the industry
• Proven track record in client relationship management, service delivery and/or the sales of technology products and services


• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge


• Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business


• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction

What we offer you

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:


• A voice in the future of fintech


• Always-on learning and development


• Collaborative work environment


• Opportunities to give back


• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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