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Guest Service Agent

3 months ago

Sydney, New South Wales, Australia Marriott International Full time

POSITION SUMMARY

Are you a curious, friendly, and approachable person? If that sounds like you, Pier One Sydney Harbour is interested in having you join their team

We believe that having a great personality and unique style is key to providing outstanding service to our guests, instead of just sticking to a standard hotel script.

Whether you're a seasoned professional in the industry or a newcomer excited to learn and develop, our pier offers endless possibilities for motivated and skilled individuals. Situated beneath the iconic Sydney Harbour Bridge, our five-star hotel features 189 exquisite rooms and suites, providing guests with a truly luxurious stay on the lively heritage waterfront pier.

Pier One Sydney Harbour is more than just a workplace: it's a platform where you can demonstrate your skills and significantly enhance our guests' experiences.

Handle all guest check-ins by confirming reservations, assigning rooms, and activating room keys. Manage various payment types such as room charges, cash, checks, debit, or credit. Process check-outs, including resolving any late fees or disputes. Address, log, and manage all guest communications, requests, inquiries, or issues. Collaborate with Housekeeping to monitor room readiness for arrivals. Inform guests/visitors of parking procedures and assist with bell or valet services as necessary. Provide guests with directions and details about the property and local attractions. Generate daily reports on arrivals and departures, address special requests, and verify report accuracy. Conclude assigned cashier and closing reports in the computer system. Cash personal and traveler's checks from guests. Count the bank at the start and end of your shift. Reconcile and submit receipts according to Accounting guidelines.

Some of Your Key Responsibilities:

  • Assist guests during check-in and check-out procedures at the hotel.
  • Handle general inquiries, delivering exceptional service throughout each guest interaction.
  • Cultivate and reinforce relationships with both current and new clients to facilitate future bookings.
  • Support your dynamic, friendly, and welcoming office team with general operational duties.
  • Manage guest reservations and fulfill cash handling & credit card responsibilities.
  • Fueled by our passion for the local area, become an expert on the hotel and its surroundings, ensuring guests' expectations are exceeded.

Benefits, Perks & Rewards:

  • Work in an exciting bar situated in a one-of-a-kind location.
  • Enjoy complimentary delicious meals while on duty, including a daily barista coffee.
  • Participate in various activities and events to engage with your colleagues.
  • Access free in-house laundry services for all your work attire.
  • Receive exclusive discounts for associates on food, beverages, and hotel rooms (including all properties under Marriott International) for yourself, your family, and friends.
  • Advance, grow, and evolve through globally recognized training programs, abundant career development opportunities, and thrilling career paths within the Marriott group.
  • Receive genuine support and care for your physical, emotional, and financial well-being through our employee assistance program.

What We Value for This Role:

  • High school diploma or equivalent.
  • Experience with OPERA property management system or similar software.
  • Valid full working rights in Australia.
  • Current NSW RSA certification is mandatory.
  • Keen to advance your career in Front Office operations.
  • Minimum of 2 years of relevant work experience.
  • Demonstrate creativity and possess an open-minded attitude.
  • Self-motivated, ambitious, and thrive in a fast-paced setting.
  • Equipped with innovative solutions and a positive, proactive approach.

Marriott International is an equal opportunity employer that believes in building a diverse workforce and nurturing an inclusive, people-first environment. We are dedicated to promoting equality and fair treatment on all protected statuses, such as disability and veteran status, in accordance with applicable laws.