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Claims & Member Services Coordinator
3 months ago
How will you make an impact?
Are you passionate about making a positive impact on our members' dignified retirement?
Join our dynamic ServicePlus team and contribute to shaping a positive and efficient claims experience for Hostplus members.
The opportunity:
As a key member of the ServicePlus team, you'll provide excellent customer service to our members on a day-to-day basis. Additionally, you will be upskilled in claims as a secondary duty to support the wider Hostplus Service team. You'll report in to both the ServicePlus & Claims Manager, actively contributing to both functions.
About you:
If you've excelled in customer service within retail, hospitality, or call centers, we're interested, especially if you've had exposure to financial services A knack for communication? We're after someone who can engage with anyone on a variety of topics. Do you thrive in a fast-paced environment? We're looking for someone who can handle multiple tasks effectively. Building rapport comes naturally to you, whether it's with colleagues or customers. Familiarity with superannuation, insurance, or advice models is a plus. A friendly, caring demeanor is essential.
Claims:
Although it is desirable to have claims experience it is not a requirement. Through on the job training you will be coached in the claims process. We welcome applicants from Hospitality, Retail, Contact/Call Centres and other customer facing industries. It is important that you have previously worked in an environment with competing priorities.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid "flex leave", so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth
Just to name a few
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion:
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
