Regional Service Manager

2 weeks ago

Sydney, New South Wales, Australia Bystronic Pte. Ltd. Full time
Regional Service Manager (NSW, QLD + WA)

Bystronic is a leading global technology company specializing in sheet metal processing. Our headquarters are based in Switzerland, and we have a strong presence worldwide with sales and service subsidiaries in over 30 countries and a dedicated team of more than 3,600 employees.

Bystronic is renowned for its high-quality solutions that promote productivity and sustainability. By leveraging cutting-edge technologies, Bystronic aims to facilitate the transformation of sheet metal processing, enabling clients to achieve their production goals efficiently and sustainably.

In line with our commitment to excellence, Bystronic emphasizes high-performance innovations and service excellence. We prioritize delivering exceptional solutions to our clients, understanding that collaboration and creativity are key components of our success.

Due to our continuous growth and expansion efforts, Bystronic is actively searching for a highly skilled and motivated Regional Service Manager (NSW, QLD + WA) to join our team.

Responsibilities include:

  • Maintain service coordination and scheduling within region (NSW, Qld + WA) - work towards 24 hour response time 90% of the time and all customer communications responded to within 1 hour.
  • Day to day allocation of resources based on skills sets
  • Reacting to machine break-down servicing
  • Develop employees to deliver high level of customer satisfaction.
  • Responsible for Service revenue including Spare parts, consumables, paid services, software maintenance contract renewals.
  • Promote Preventive Maintenance contracts at customer site.
  • Maintain high level of customer satisfaction within region on all Bystronic equipment.
  • Maintain and develop customer service relationship. (inclusive regular visits into NSW, QLD & WA).
  • Provide technical support to customers and service personnel.
  • Follow up on Service Engineer visits to ensure quality during installations and service provided.
  • Assist in negotiating settlement of customer complaints.
  • Managing the upkeep and stocking of Engineers Toolboxes
  • Liaising with Sales on upcoming machine sales
  • Liaising with freight & logistics companies for new machine deliveries
  • Determine warranty claims.
  • Assist in collecting open or disputed service invoices.

Qualifications and skills required for the role:

  • Minimum five years experience in service manager position
  • Substantial professional experience in a related field.
  • Bystronic experience would be ideal.
  • Laser &/or Press brake experience would be looked on favourably
  • Exceptional communication and interpersonal skills.
  • Prior Service Experience is a must.
  • Must be able to multitask.
  • Proficient in Microsoft Office
  • Experience with SAP and/or any other similar ERP software systems is a plus.
  • Associate Degree in Engineering or equivalent

Benefits of working for Bystronic Australia:

Our culture is driven by innovation, openness, and commitment to our customers, to our colleagues and to our company. We offer a wide range of development opportunities, the highest technology standards, and innovation in the industry.

Are you interested in this exciting opportunity?

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Regional Service Manager?

Do you have a current Australian driver's licence?

How many years of people management experience do you have?

Are you available to travel for this role when required?

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