Regional Operations Manager, Amazon Logistics

1 week ago

Sydney, New South Wales, Australia Amazon Commercial Services Pty Ltd Full time
3+ years of employee and performance management experience

  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


AMZL Regional Operations Manager - North, is responsible for all budgetary, people development and operations objectives for Amazon Logistics Delivery Stations (DS) in New South Wales and Queensland.


Additional responsibilities include managing and lead teams of Operations, and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within each DS.

Key job responsibilities

  • Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations.
  • Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately each DS to meet and exceed business plan
  • Will set and clarify requirements and expectations for Operations and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
  • Hires and develops top talent. Creates and implements a talent plan for each site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
  • Cultivates strong culture and engagement throughout all levels of the Delivery Station teams
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works with key business partners such as Transport & Sortation, LM Channels, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
About the team

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order.

To achieve this goal, we work with a network of partners to deliver customer orders.

Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.

Sydney, NSW, AUS

  • 3+ years of performance metrics, process improvement or lean techniques experience

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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