Service Delivery Support Officer

1 week ago

Ipswich, Australia Queensland Corrective Services Full time

Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley.

The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security.

Women who enter the criminal justice system often come from lives characterised by sexual, emotional and physical abuse, domestic and family violence, substance addiction and mental health problems.

QCS provides a gender-responsive, trauma-informed approach to managing women with the goal of offering an opportunity to truly rehabilitate and escape the cycle that led to crime.

It is important to recognise that to change a woman, is to change a generation.

The essential requirements for this role are:

  • Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software
  • Demonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
  • Ability to demonstrate a range of problemsolving strategies and show initiative in identifying and solving problems both independently and as a team member
  • Ability to use judgement and discretion with confidential information
  • High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data
  • Ability to acquire knowledge of relevant acts and regulations

In this role you will:

  • Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided
  • Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
  • Collation and provision of data and reports on service delivery performance
  • Establish effective working relationships between QCS and service providers to support the release planning process
  • Provide guidance to contracted service providers in relation to identified service delivery needs
  • Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
  • Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
  • Provide ongoing support and practical assistance to external and internal service providers
  • Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
  • Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
  • Allocation of prisoners to programs including making offers and recording outcomes
  • Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information
  • Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
  • Carry out administrative duties as requested; and
Other duties as per role description.
This is a temporary flexible full-time position for 12 months with possibility of extension.

Job Ad Reference:
QLD/568740/24

Closing Date:
Friday, 14th June 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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