Service Delivery Officer
7 months ago
Large City Council
- 6 Month initial contract
Humanised Group are seeking an experienced Service Delivery Officer. You'll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you'll be responsible for service desk, desk side, and VIP support. Your focus will be on service management, incident and change management, continual service improvement, and customer satisfaction.
Key Responsibilities:
- Resolve service requests, adhering to SLAs and performance metrics.
- Provide professional and courteous IT support for clients, following best practices.
- Record and manage requests effectively, ensuring timely resolutions.
- Conduct thorough investigation and diagnosis of incidents and coordinate repairs with vendors.
- Troubleshoot and resolve system functionality and data issues.
- Perform system testing and updates, identifying potential problems.
- Monitor and report on service quality and performance.
- Provide expert input into service desk projects and deployments.
- Drive continuous improvement of service desk systems, processes, and procedures.
- Build relationships, understand business needs, and act as a trusted advisor.
Qualifications:
- Graduate or post-graduate qualifications in IT or relevant certifications.
- Alternatively, substantial proven experience in the desired areas.
**Requirements**:
- Sound knowledge of ITIL principles and service level agreements.
- Strong time management and problem-solving skills.
- Proficiency in Microsoft technologies and general computer troubleshooting.
- Excellent communication and negotiation skills.
- Ability to quickly grasp organizational culture, systems, and processes.
-
Service Delivery Support Officer
2 months ago
West Ipswich, Australia Queensland Corrective Services Full timeThe Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and...
-
Service Delivery Support Officer
2 months ago
Ipswich, Australia Queensland Corrective Services Full time**In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided - Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal...
-
Service Delivery Manager
4 months ago
Ipswich, Australia Ozcare Full timeWe're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives. _ **About Us** Ozcare's home care services supports our clients to live independently and...
-
Service Delivery/practice Manager
8 months ago
Ipswich, Australia HB Recruitment Full timeAn excellent opportunity currently exists with an Ipswich-based **_Employer of Choice_** in the Not-for-Profit sector for a full-time, **Service Delivery Manager/**Practice Manager.** **The Organisation** Based in central Ipswich, this non-profit provides a broad range of services to clients across the greater southern Queensland region. Key to their...
-
Service Support Officer
2 months ago
Ipswich, Australia Child Safety, Seniors and Disabilities Full timeYour Contribution The Service Support Officer (SCAN) coordinates the effective functioning of teams within the SCAN System. Key **Responsibilities**: - Coordination of the functioning of the SCAN Assessment and Management (AM) Team for effective and professional discussion and recommendations and to effectively manage the process of referral, discussion,...
-
Aps3 Service Support Officer
7 months ago
Ipswich, Australia DFP Recruitment Services Full time**Job description**: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team which may include a mix of inbound calls and administrative tasks. A Service Support Officer will provide operational and administrative support to the regional...
-
Program Delivery Officer
3 months ago
Ipswich, Australia Queensland Corrective Services Full timeQueensland Corrective Services (QCS) are seeking motivated practitioners to undertake the role of our new Program Delivery Officer (Domestic and Family Violence) (Level 2). You will be part of a team of program facilitators who will co deliver QCS' endorsed Disrupting Family Violence Program (DFVP) within a custodial environment. The DFVP is being expanded...
-
Service Delivery Manager
4 days ago
Ipswich, Australia Praxis Solutions Full time**Description**: **About us** Praxis is a new and upcoming organisation that is growing within the Brisbane and Southwestern regions. Praxis prides itself on a commitment to practice excellence and has a focus on staffing support and service delivery. Praxis strives to be a leader in practice excellence and has a leadership team with extensive hands-on...
-
Loan Services Officer
5 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Closing date**: Friday 6th September** Position Description: Transaction Processing - Loan Services Officer PD_102022 (3).pdf **Your new role with Bendigo Bank is just a few clicks away.** As our **Loans Services Officer **you will bring your exceptional attention to detail to attend to a variety of tasks related to financial transactions on the Bendigo...
-
Intelligence Officer
2 weeks ago
Ipswich, Australia Queensland Police Service Full time**Your Key Accountabilities will include**: Support the Prevention Together Strategic Framework through the provision of intelligence services to Regions / Commands in the assessment of problem places, cases and issues.Provide support and timely intelligence, including road, disaster and event intelligence to investigators and officers of other disciplines...
-
Loan Services Officer
2 weeks ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeAbout Us With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it. We're more than just a bank with banking products. We change the...
-
Program Delivery Officer Level 2
1 week ago
Ipswich, Australia Queensland Corrective Services Full time**In this role you will**: - Participate in planning activities to ensure offenders have timely access to appropriate programs and interventions - Administer appropriate assessments to offenders and prepare offenders for offender intervention programs - Ensure offender program activities are consistent with evidence-based practice and deliver offender...
-
Assistant Watchhouse Officer
8 months ago
Ipswich, Australia Queensland Police Service Full time**Your Key Accountabilities**: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Prepare and maintain prisoner files and records. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...
-
Ipswich, Australia Queensland Health Full timeAbout the role The Service Delivery Manager, Information Technology Services will lead and manage resources at an operational level and, monitor third party support providers in the provision of high level ICT technical direction and support for the operation of local and enterprise systems/infrastructure within a large and complex site to ensure defined...
-
Service Officer
5 days ago
Ipswich, Australia Davidson Group Services Full time**AO3 Service Officer Position** **About the Role**: Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based in Ipswich. If you are a vibrant, enthusiastic call centre professional we would love to hear from you. In this...
-
Customer Service Officer
7 months ago
Ipswich, Australia Education Full timeTRACER is a specialist human resources unit based in Ipswich, working to support Queensland state schools by sourcing and booking replacement teachers. The team is committed to providing quality services to clients to ensure quality relief teachers for our schools now and in the future. To help the TRACER Unit in achieving its goals, we require a Customer...
-
Ipswich, Australia Mercy Community Service Full time**The Role** The Families and Young People Services team have an exciting opportunity for a highly motivated, knowledgeable, resilient, proactive and experienced professional counsellor to join Mercy Community’s Family and Relationship Services (FaRS) Counselling program on a Permanent Part-time basis. Based in our Ipswich office this position offers 45...
-
Client Service Officer
3 months ago
Ipswich, Australia Queensland Health Full time**Key Responsibilities include**: - Accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management. - Develop and maintain effective working relationships with colleagues by...
-
Loan Services Officer
3 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeHelp enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Countless ways to flex your hours and days to make **work** work your way We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in...
-
Loan Services Officer
3 months ago
Ipswich, Australia Bendigo and Adelaide Bank Full timeLoan Services Officer - Retail Discharges - Help enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Full-time permanent position, based on site in our Ipswich location We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united...