Service Delivery Technician

3 days ago

Ipswich, Australia Ipswich City Council Full time

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**About the role**

As Service Delivery Technician, you will be part of the ICT Service Delivery team and play a vital role in enabling the delivery of ICT services including service management, incident and change management, continual service improvement and customer satisfaction.

Some of your key responsibilities will include:

- Contribute to the continuous improvement and maturity development of service desk systems, processes, policies, and procedures to improve efficiency, deliver new innovations, and increase collaboration across the business
- Software and hardware asset management and control
- Plan, manage and deliver ICT projects

View the position description for more details about the role.

**About you**

To be successful in this role you will be a problem solver with excellent customer service skills along with:

- An excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
- Bachelor's degree in Information Technology related discipline or be pursuing/and or substantial proven experience to carry out the role
- High level knowledge in ITIL principles, service level agreements and ICT infrastructure support and design
- Service management experience
- Ability to research and analyse complex issues and support the development of resolution strategies and advice

**About the benefits**

This is a permanent, fulltime, Level 6 position with a salary commencing at $100,533 plus superannuation of up to 12.5%.
- Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- Supportive culture that promotes a healthy work/life balance
- Ongoing learning, development and career opportunities
- Employee health and wellbeing programs
- Four (4) weeks annual leave with 17.5% loading, cultural leave and other leave options
- A variety of salary packaging options that includes, financial advice, income protection insurance, professional membership, novated leases and more

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- a cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- a resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 20 February 2024

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

  • Service Delivery Technician

    1 week ago

    Ipswich, Australia Ipswich City Council Full time

    About usIpswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city.Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries...

  • Mobile Service Technician

    1 week ago

    Ipswich, Australia Pirtek Australia Full time

    **The Company** Pirtek, proudly a 100% privately owned Australian company with over 42 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth...

  • Trades Assistant/service Technician

    4 weeks ago

    Ipswich, Australia ACE Materials Handling Full time

    Ace Materials Handling is looking for an enthusiastic and motivated full-time or casual Trades Assistant/ Service Technician to join our Brisbane/Ipswich based team. ACE Materials Handling Pty Ltd is an Australian owned engineering and materials handling company that has been operating since 1991 with branches in Sydney, Newcastle, Wollongong, Brisbane,...

  • Wastewater Service Technician

    2 months ago

    Ipswich, Australia D Max Waste Water Services Full time

    **Job Summary**: Punctual and reliable Have a Restricted Drainers Licence Drivers licence We have a part-time (30 hours per week) vacancy for a Wastewater Service Technician in Ferndale and surrounds with a Restricted Drainers Licence. Fernvale is 25 minutes’ drive from Ipswich and about an hour’s drive from Brisbane. **THE ROLE** - Flexible times with...

  • Wastewater Service Technician

    3 weeks ago

    Ipswich, Australia D Max Waste Water Services Full time

    **Job Summary**: Punctual and reliable Have a Restricted Drainers Licence Drivers licence We have a part-time (30 hours per week) vacancy for a Wastewater Service Technician in Ferndale and surrounds with a Restricted Drainers Licence. Fernvale is 25 minutes’ drive from Ipswich and about an hour’s drive from Brisbane. **THE ROLE** - Flexible times with...

  • Maintenance Technician

    4 weeks ago

    Ipswich, Australia Ramsay Health Care Full time

    We are seeking an enthusiastic, professional, and proactive **Maintenance Technician/Senior Maintenance Technician** to join our team **About the Role** In this role, you will be responsible for undertaking all required hospital maintenance duties and ensuring services comply with legislative standards, corporate policy guidelines and approved hospital...

  • Maintenance Technician

    1 day ago

    Ipswich, Australia Ramsay Health Care Full time

    We are seeking an enthusiastic, professional, and proactive **Maintenance Technician/Senior Maintenance Technician** to join our team **About the Role** In this role, you will be responsible for undertaking all required hospital maintenance duties and ensuring services comply with legislative standards, corporate policy guidelines and approved hospital...

  • Service Delivery Officer

    1 week ago

    Ipswich, South Dakota, Australia Ipswich City Council Full time

    Career Opportunities: Service Delivery Officer Requisition ID Posted - Information and Communication Technology - Full Time As Service Delivery Officer, you will be part of the ICT Service Delivery team and play a vital role in enabling the delivery of technology services including service management, incident and change management, continual service...

  • Service Delivery Officer

    2 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    **About the role** As Service Delivery Officer, you will be part of the ICT Service Delivery team and play a vital role in enabling the delivery of technology services including service management, incident and change management, continual service improvement and customer satisfaction. You will work across various levels and stakeholder groups within...

  • Service Delivery Officer

    2 weeks ago

    Ipswich, Australia Just People Information Security Full time

    Large City Council - 6 Month initial contract Humanised Group are seeking an experienced Service Delivery Officer. You'll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you'll be responsible for service desk, desk side, and VIP support. Your focus will be on service...

  • Service Delivery Officer

    1 week ago

    Ipswich, Australia Just People Information Security Full time

    Large City Council 6 Month initial contractHumanised Group are seeking an experienced Service Delivery Officer. You'll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you'll be responsible for service desk, desk side, and VIP support. Your focus will be on service...

  • Service Delivery/practice Manager

    2 months ago

    Ipswich, Australia HB Recruitment Full time

    An excellent opportunity currently exists with an Ipswich-based **_Employer of Choice_** in the Not-for-Profit sector for a full-time, **Service Delivery Manager/**Practice Manager.** **The Organisation** Based in central Ipswich, this non-profit provides a broad range of services to clients across the greater southern Queensland region. Key to their...

  • Service Delivery/practice Manager

    1 week ago

    Ipswich, Australia HB Recruitment Full time

    An excellent opportunity currently exists with an Ipswich-based _Employer of Choice_ in the Not-for-Profit sector for a full-time, Service Delivery Manager/Practice Manager.**The OrganisationBased in central Ipswich, this non-profit provides a broad range of services to clients across the greater southern Queensland region. Key to their success in service...

  • Service Delivery Support Officer

    4 weeks ago

    Ipswich, Australia Queensland Corrective Services Full time

    Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley. The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security. Women who enter the criminal justice system often come from...

  • Service Delivery Support Officer

    10 hours ago

    Ipswich, Australia Queensland Corrective Services Full time

    Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley. The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security. Women who enter the criminal justice system often come from...

  • Service Delivery Support Officer

    1 week ago

    Ipswich, Australia Queensland Corrective Services Full time

    Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley. The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security.Women who enter the criminal justice system often come from...

  • Library Programs Delivery Officer

    4 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    **About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than 1200...

  • Library Programs Delivery Officer

    3 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    **About us** Neighbouring the Queensland capital of Brisbane, Ipswich is both the state’s fastest growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes and a lively energy all contributing to a region full of liveability and opportunity. Ipswich City Council currently employs more than 1200...

  • Data Technician

    4 days ago

    Ipswich, Australia Next Level Consulting Solutions Full time

    Long term project based in the Ipswich region. - Labour hire employer who is committed to looking after you the employee. - Large scale company, established in the Services and Construction industry. **Data Technician (Civil Works)** Well established service provider is on the lookout for 2 Data Technicians to help with Data Installation in a civil...

  • Engine Maintenance Technician

    2 weeks ago

    Ipswich, Australia TAE Full time

    **Job no**: 492490 **Work type**: Full Time **Location**: Ipswich **Categories**: Maintenance Position Description **Aviation Engine Maintenance Technician** **Your potential employer** TAE Aerospace is a global aerospace company providing maintenance services for some of the most powerful, exciting and important defence and commercial aircraft...