Service Delivery/practice Manager

8 months ago

Ipswich, Australia HB Recruitment Full time

An excellent opportunity currently exists with an Ipswich-based **_Employer of Choice_** in the Not-for-Profit sector for a full-time, **Service Delivery Manager/**Practice Manager.**

**The Organisation**

Based in central Ipswich, this non-profit provides a broad range of services to clients across the greater southern Queensland region. Key to their success in service delivery is a strong volunteer program, an integrated intake system that incorporates each arm of the organisation, and a culture that is engaging, supportive and driven to provide the best possible experience and outcomes for clients in a values-based framework.

**The Position**

As part of the Executive Management team, this role is tasked with managing internal and external stakeholder relationships, with a focus on service delivery. The ability to analyse, assess and structure systems and process to deliver on agreed targets is essential. This includes managing relationships with universities and other organisations to create a sustainable volunteer recruitment and student placement program, rationalising and streamlining the current intake systems into a unified and triaged process that identifies and prioritises client needs, matching them with programs and services, and creating appropriate referral pathways for clients that fall outside eligibility.

This position is responsible for the initial points of contact clients have with the organisation and is therefore critical in maintaining their reputation in the broader community.

Duties will include general office oversight, but the focus is very much on practice standards, client impact, stakeholder and relationship management, workplace culture and meeting the relevant reporting standards on service delivery.

**The Person**

The ability to consider your work through the lens of client impact is essential. You will have tertiary qualifications in Social Sciences, Management and/or Law, with relevant experience in a similar role, and the ability to hold a Positive Notice for Working with Children, and Disability Services (mandatory criminal history screening).

The qualities we seek are innovation, adaptability and compassion in an individual who takes a collaborative approach to problem solving and leads by example. A positive attitude, the ability to value and respect each person for their contributions to the team, professionalism, resilience and a genuine desire to achieve better outcomes for clients facing adversity are highly desirable.

  • Service Delivery Manager

    3 months ago

    Ipswich, Australia Ozcare Full time

    We're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives. _ **About Us** Ozcare's home care services supports our clients to live independently and...

  • Service Delivery Officer

    7 months ago

    Ipswich, Australia Just People Information Security Full time

    Large City Council - 6 Month initial contract Humanised Group are seeking an experienced Service Delivery Officer. You'll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you'll be responsible for service desk, desk side, and VIP support. Your focus will be on service...

  • Practice Manager

    3 days ago

    Ipswich, Australia Intrinsic Health Full time

    **Intrinsic Health Group, Practice/Change Manager, Ipswich** **Permanent, Full-time Opportunity** - Remuneration base plus super with review at 12 months_ **About us**: The Intrinsic Health Group, founded in 2017, is a rapidly growing organisation. Our Allied Health Professionals (Occupational Therapists, Physiotherapists, Exercise Physiologists,...

  • Practice Manager

    7 months ago

    Ipswich, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Practice Manager

    7 months ago

    Ipswich, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Practice Manager

    2 weeks ago

    Ipswich, Australia SkilledSuite PTY LTD Full time

    _Are you someone with exceptional organisation skills, a natural communicator, who wants to provide outstanding service to the clients they work with? Then SkilledSuite has the role for you!_ **The Role** In this position you'll be assisting with the day-to-day administrative and chair-side clinical duties of a busy, family-owned dentist practice in...

  • Practice Manager

    2 days ago

    Ipswich, Australia Staffing Group Full time

    My client launched in Australia in 2015 and they now operate 80 General Practice Clinics throughout the country. What was created was a shared vision that there is - absolutely - a better way to deliver and sustain high-quality primary health care. It's a way that’s better for their patients, doctors and staff. The successful applicant will be able to...

  • Service Delivery Support Officer

    2 months ago

    Ipswich, Australia Queensland Corrective Services Full time

    **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided - Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal...

  • Service Delivery Support Officer

    5 days ago

    Ipswich, Australia Queensland Corrective Services Full time

    The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: Establish key communication processes to coordinate links between the correctional centre, service providers and...

  • Emergency Management Coordinator

    7 months ago

    Ipswich, Australia Queensland Police Service Full time

    An Emergency Management Coordinator (EMC) network is strategically located throughout Queensland to provide vital support, training, advisory and liaison functions to disaster management stakeholders at local, district and state levels. All EMC positions are owned by the EM&CC and are hosted within police establishments responsible for district disaster...

  • Information Technology Service Delivery Manager

    4 days ago

    Ipswich, Australia Queensland Health Full time

    About the role The Service Delivery Manager, Information Technology Services will lead and manage resources at an operational level and, monitor third party support providers in the provision of high level ICT technical direction and support for the operation of local and enterprise systems/infrastructure within a large and complex site to ensure defined...

  • Service Delivery Support Officer

    2 months ago

    West Ipswich, Australia Queensland Corrective Services Full time

    The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and...

  • Customer Service Manager

    2 weeks ago

    Ipswich, Australia Communities, Housing and Digital Economy Full time

    Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities. - Supporting a team culture which thrives on communication, collaboration, continuous...

  • Practice Manager Ipswich Full Time

    7 months ago

    Ipswich, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Accredited Practicing Dietitian

    7 months ago

    Ipswich, Australia Beta Health Full time

    We are seeking a passionate Accredited Practicing Dietitian to join our team, specialising in the management of diabetes, eating disorders and other chronic conditions. As a key member of our team, you will play a crucial role in providing evidence-based nutrition interventions to support our clients in achieving their health goals. **Qualifications**: -...

  • Manager

    7 months ago

    Ipswich, Australia Children, Youth Justice and Multicultural Affairs Full time

    The role of the Manager is to lead and manage the Child Safety Service Centre in the delivery of high quality, collaborative and integrated child protection services to clients and communities serviced by the Child Safety Service Centre. This is achieved through the implementation of quality casework and case management systems/practices/standards and...

  • Service Manager

    7 months ago

    Ipswich, Australia Multicap Ltd Full time

    As you oversee staff and customers in their supported independent living homes and individualised living options, are you ready to drive change? Embrace the opportunity where your abilities and passion align with a meaningful purpose. **ABOUT YOUR ROLE** This is a full-time based in Ipswich, where your responsibilities include overseeing operational teams,...

  • Manager

    7 months ago

    Ipswich, Australia Children, Youth Justice and Multicultural Affairs Full time

    The role of the Manager is to lead and manage the Child Safety Service Centre in the delivery of high quality, collaborative and integrated child protection services to clients and communities serviced by the Child Safety Service Centre. This is achieved through the implementation of quality casework and case management systems/practices/standards and...

  • Manager

    4 months ago

    Ipswich, Australia Child Safety, Seniors and Disabilities Full time

    **The Manager's key responsibilities are**: - Support, lead and manage staff in a Child Safety Service Centre to ensure that children's safety, belonging and wellbeing needs are met, and that children and families are included as meaningful partners in the child protection process. - Lead and manage the Child Safety Service Centre including corporate...

  • Manager

    7 months ago

    Ipswich, Australia Children, Youth Justice and Multicultural Affairs Full time

    Support, lead and manage staff in the Kin Care Connection Team to ensure that children's safety, belonging and wellbeing needs are met, and that children and families are included as meaningful partners in the child protection process. - Lead and manage the Kin Care Connection Team including corporate governance, financial management and proactive human...