Aps 3 Service Support Officer
5 months ago
Salary Range: $70,632 - $75,875 + Attractive Superannuation
Open Arms - Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
A Service Support Officer provides the front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.
**Duties**
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support the Assistant Practice Manager in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
- Understand and support the vision, mission and business objectives of Open Arms.
**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
**Notes**
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
-
Aps 5 Veteran Support Officer
4 weeks ago
Ipswich, Australia Department of Veterans' Affairs Full timeSalary Range: $88,923 - $92,670 + Attractive Superannuation The Transition Branch incorporates Transition Policy, Employment Programs and the Veteran Support Office. The Branch focus is supporting veterans and their families with contemporary transition supports from DVA. The Veteran Support Office works to a nationally consistent service delivery mode...
-
Participant Support Officer
11 hours ago
Ipswich, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Administration Officer.APS3 equivalent $37+ p/hLocated in Ipswich, Queensland.About the RoleThis is an opportunity to contribute to a positive and accessible experience for...
-
Aps3 Service Support Officer
5 months ago
Ipswich, Australia DFP Recruitment Services Full time**Job description**: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team which may include a mix of inbound calls and administrative tasks. A Service Support Officer will provide operational and administrative support to the regional...
-
Legal Secretary/admin Officer
4 months ago
Ipswich, Australia Aboriginal and Torres Strait Islander Legal Service Full timeATSILS is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland. We are 50 years old, and have 300 staff including a specialist Through Care service to complement our legal services. We are fully government funded....
-
Legal Secretary/Admin Officer
1 month ago
Ipswich, Australia Aboriginal And Torres Strait Islander Legal Service Full timeYou are applying for the position of Legal Secretary/Admin Officer with Aboriginal & Torres Strait Islander Legal Service. Please fill in your details below to submit an application for this position. Please note ATSILS utilises 3rd party background checking services. This position is located...
-
Aps 6 Clinician
5 months ago
Ipswich, Australia Department of Veterans' Affairs Full timeSalary Range: $97,735 - $110,982 + Attractive Superannuation Open Arms - Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven...
-
Loan Services Officer
2 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Closing date**: Friday 6th September** Position Description: Transaction Processing - Loan Services Officer PD_102022 (3).pdf **Your new role with Bendigo Bank is just a few clicks away.** As our **Loans Services Officer **you will bring your exceptional attention to detail to attend to a variety of tasks related to financial transactions on the Bendigo...
-
Support Officer
2 months ago
Ipswich, Australia Bendigo & Adelaide Bank Full timePosition Description: Settlements_Support Officer_102020.pdf **Your new role with Bendigo Bank is just a few clicks away.** As the **Support Officer** you will be reporting to the Team Manager - Settlements and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial...
-
Rostering Officer
4 months ago
Ipswich, Australia Southern Cross Support Services Full timeFlexible Work Arrangements Available | Monthly RDO - Ongoing Training & Support | Career Development Opportunities - Full-Time Permanent | Ipswich Location Our partner Children, Youth & Family Services (CYF) is a leading Child Safety provider throughout QLD. CYF team members play a vital role in ensuring that children and young people are offered a safe and...
-
Ipswich Disability Support Worker
4 months ago
Ipswich, Australia Velocity Support Services Full time**Job description** We are currently seeking x 3 Female & 2 male support staff - **Immediate Start **for both SIL and Community Access. ABOUT THIS ROLE: You will be working in a Supported Independent Living (SIL) Environment, to provide care and support to participants in our care - foster and maximise their personal growth and independence. Regular...
-
Indigenous Service Support Officer
4 weeks ago
Ipswich, Australia Youth Justice Full timeTargeted Vacancy This is designated as an Indigenous Identified role. Under section 25 of the Anti-Discrimination Act 1991 it is a genuine occupational requirement for the incumbent to be an Aboriginal and/or Torres Strait Island person. To allow the selection panel to confirm that you are eligible to be considered for this First Nations Identified role, the...
-
Loan Services Officer
4 weeks ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeHelp enable prosperity and sustainability in Australian communities - Join a team that genuinely cares, values you and is always getting more diverse - Countless ways to flex your hours and days to make **work** work your way We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in...
-
Loan Services Officer
4 weeks ago
Ipswich, Australia Bendigo and Adelaide Bank Full timeHelp enable prosperity and sustainability in Australian communities Join a team that genuinely cares, values you and is always getting more diverse Countless ways to flex your hours and days to make work work your way We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking,...
-
Support Coordindator
5 months ago
Ipswich, Australia Mercy Community Service Full timeThe National Disability Insurance Scheme (NDIS) helps people living with a broad range of physical, intellectual and psychosocial impairments in the form of funded packages. This means money they are able to use to pay for support and services they might need to go about daily life. Utilising this funding can be tricky, especially for those that might face...
-
Marketing Services Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full time**About the role** As Marketing Services Officer you will be responsible to assist in the delivery of measurable, solution driven and engaging campaigns to support and influence the marketing and communication initiatives for the City of Ipswich. This includes project managing end-to-end campaigns, managing the marketing services workflow and managing...
-
Marketing Services Officer
2 weeks ago
Ipswich, Australia Ipswich City Council Full timeAbout the role As Marketing Services Officer you will be responsible to assist in the delivery of measurable, solution driven and engaging campaigns to support and influence the marketing and communication initiatives for the City of Ipswich. This includes project managing end-to-end campaigns, managing...
-
Assistant Watchhouse Officer
5 months ago
Ipswich, Australia Queensland Police Service Full time**Your Key Accountabilities**: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Prepare and maintain prisoner files and records. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...
-
Support Officer
3 weeks ago
Ipswich, Australia Queensland Corrective Services Full time**In this role you will**: - Examine incoming correspondence to determine the appropriate action. - Check outgoing correspondence for content and adherence to style guides and formatting requirements and amend where necessary. - Register incoming and outgoing correspondence and prioritise accordingly. - Manage appointment diary on behalf of management. -...
-
Education & Training Officer
5 months ago
Ipswich, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Develop and facilitate the delivery of education and training to QPS personnel. - Assist in planning, writing, and coordinating the development of course material. Curriculum and student assessment strategies within the area. - Undertake assessment of program participants. - Liaise with other...
-
Customer Service Officer
5 months ago
Ipswich, Australia TROOCOO Pty Ltd Full timeWork close to home in the western suburbs of Brisbane - Immediate start - 6 month contract Troocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head...