Customer Relationship Coordinator

2 weeks ago

Melbourne, Victoria, Australia Simonds Homes Full time

WHY TEAM SIMONDS?

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia's reach.

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia, and New South Wales.

Simonds has helped shape Australia. Few can say that. Whether we're looking back at the homes of yesteryear, what we're building now, or everything that's still to come. We've not only shaped what Australia looks like, but more importantly, how Australia homes.

THE OPPORTUNITY

We are seeking a full-time On-Site Customer Relationship Coordinator (or CRC for short) to join our busy Point Cook office. Our primary focus is to effectively manage our clients experience from site start through to completion of the client's new home. This role has the responsibility for the progress of multiple client files to ensure a timely and orderly progression through the building process. Reporting to the Team Leader, your role will include;

  • On-site coordination of client files
  • Maintain a professional approach in all dealings with the clients, face to face, verbal or written
  • Ensure all conditions in the Building Contract are met
  • Record and maintain accurate and appropriate client discussions and information
  • Conduct follow-up calls when required
  • Booking Site inspections when required
  • Effectively communicating and maintaining the professional link between clients and site personnel to ensure feedback and resolution
  • Maintain customer files with relevant contract, variations and other required documentation

WHO YOU ARE

We're looking for someone with experience within the residential building industry. In addition, experience in delivering outstanding customer service.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired. To be successful in this role, you will have:

  • Knowledge/ Experience in the building & construction industry will be favoured
  • Experience in a customer focussed role with conflict and problem management focus
  • Framework experience will be favoured
  • Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
  • Highly organised – ability to multi-task and deal with a variety of activities
  • Highly developed interpersonal and communication skills
  • Proven ability to work in a positive and professional manner in a goal orientated environment

WHY JOIN US?

Aside from a fantastic opportunity to join one of Australia's leading ASX listed residential builders, Simonds can offer you:

  • Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
  • Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
  • Access to Simonds Reward Days - receive an extra day of leave per year.
  • Opportunities for professional and personal growth through our Learning and Development programs on our inhouse Simonds Learning platform.
  • Generous rewards and recognition.

If this sounds like your next opportunity, we'd love to hear from you

You must have unlimited Australian work rights to be considered for this role.

Recruitment agencies, thanks for thinking of us but we've got this one covered.

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