Customer Coordinator

2 weeks ago


Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

Customer Service Coordinator - hybrid WFH and the Braeside office


A workplace that believes in offering encouragement and support allowing the team to perform at their best and work together.


The role includes:

  • Manage the relationship with the customer from beginning to end ensuring the process is seamless.
  • Provide accurate and detailed information about products, services, rates, and policies.
  • Assist customers in selecting appropriate solutions based on their needs.
  • Problem solves by addressing any customer concerns and resolving any issues that may arise.
  • Maintain accurate and uptodate records and customer information.
-
Monday to Friday - you need to be able to cover a rotating roster between the hours of 6am - 8pm (2 weeks early shift then 2 weeks late shift)

What you can bring:

  • A few years' experience in a customer focused role.
  • Ability to work autonomously as well as a part of a team.
  • A proven track record for exceptional customer service
  • Outstanding interpersonal, written, and verbal communication skills
  • Ability to work in a fastpast paced environment. Possess problem solving skills.
  • You are comfortable taking the initiative and working autonomously.
  • Have a sense of urgency in all tasks.
  • Have strong computer skills working knowledge of Salesforce would be great but they are happy to train.

What is on offer for you:

  • Hybrid working model a few days in the Braeside office and the rest working from home.
  • Great team to work with.
-
A competitive base salary dependant on experience $65K-$67K plus 11.5% super plus an annual bonus if KPI's are met
:

  • The opportunity to work for a wellestablished and secure organisation.
  • Fun activities throughout the year like Christmas in July.
  • Ongoing training and development.


If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply.



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