Insurance Relationship Coordinator

2 weeks ago

Melbourne, Victoria, Australia Hostplus Full time
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Job no: MK7DF

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Category: Insurance Operations, Claims

Acknowledgement of Country:


Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.

We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:


At Hostplus, we passionately provide our over 1.5 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super.

We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, Operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:


As one of our Insurance Relationship Coordinators you will provide superior customer service and a positive claim experience to Hostplus members, claimants, and third-party representatives when handling the end-to-end management of superannuation insurance claims and non-insured claims.


You will drive the success and instill a culture of high professional standards, strong technical knowledge, and service excellence in the Claims Team.


A snapshot of some of your key duties are:

  • Manage the end-to-end servicing of claims for Hostplus members and claimants, focusing on positive relationships, you will be responsible for a portfolio of claims which you will need to manage on a day-to-day basis.
  • Provide a positive claim experience to the Hostplus membership and or their dependants.
  • Interpret, analyse and explain technical insurance policy issues to relevant stakeholders.
  • Monitoring and manage respective insurers and ensure claims are progressing in accordance with service level agreements.

About you:

We're looking for someone to hit the ground running in this crucial role for our members.

You will have strong customer service and relationship building skills, with a background in managing complicated claims processes for members.

Ideally you will have superannuation, financial services, insurance or related industry experience. Tertiary qualifications within the insurance sector is desirable, but not essential.

Why work for us:


Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.

We value diversity of thought and have an open & flexible workplace.

Some industry leading benefits we offer include:

  • 15% superannuation.
  • Access to subsidised financial advice.
  • Salary packaging.
  • Flexible working arrangements, work remotely & in the office.
  • Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity.

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.


We Care:
We care about our work, our clients and colleagues.

Better Together:
We've got each other's backs, and we never walk alone.

Go For it:
We are optimistic, and we focus on solutions, not problems.

Keep it real:
We are honest, genuine, straightforward and transparent.
**Be Proud: We are proud of who we are and the work we do every single day.

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