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Senior Manager, Technical Services, ANZ

3 months ago

Old Toongabbie, New South Wales, Australia Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role:

Are you ready to take on a unique opportunity as a Senior Manager, Technical Services at Baxter Healthcare Corporation? This is an outstanding opportunity to showcase your exceptional technical expertise and leadership skills in a dynamic and fast-paced commercial environment.

As the Senior Manager, Technical Services, you will have the chance to manage the integrated Technical Service organization supporting Australia, New Zealand, and Japan for all Baxter segments. You will play a crucial role in ensuring flawless service delivery, optimizing device performance, and enabling productivity gains in a cost-conscious environment. Your proven ability to challenge and efficiently implement service strategies will make a significant impact in achieving our organization goals.

Key Responsibilities:

Manage the field service organization and repair centers, ensuring compliance with service requirements, contractual agreements, and company quality standards Lead and manage business operations for Technical Service across various product service lines, implementing marketing and commercial strategies Manage the clusters P/L in compliance with the assigned budget and forecast, ensuring appropriate planning, reporting, and risk mitigation Coordinate strategy and actions with local commercial teams to develop a cross and profitable business as a partner to the business units Ensure coordination of prices for spare parts and service offerings within the region Enhance the value of spare part inventory and increase turnover. Improve customer service level and TS efficiency through monitoring of service demand and improvement of planning processes Ensure control of service providers, service distributors, and self-service customers Support and promote EHS compliance and required certifications Carry out Field Actions and product upgrades according to assigned timelines.

Requirements of the role include:

Tertiary qualification in Science/Engineering/Business or related fields Proven experience working in a multinational organization, preferably in the Medical Devices/Capital industry Previous experience in leading service organizations/enterprises, technical service to electromechanical medical devices is a plus Proven Finance knowledge (P/L, budget, cost controls) Strong ability to understand commercial requirements, market trends, financial data, and customer needs Critical thinking and problem-solving attitude A change agent focusing on continuous process improvement and quality/compliance.

Why Baxter?

At Baxter ANZ, we are passionate about being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter, and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new insights and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

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