EUC Desktop Support Specialist

3 days ago

Old Toongabbie, New South Wales, Australia Iron Systems Full time
Job Title: EUC Desktop Support

About the Role:

We are seeking a highly skilled EUC Desktop Support professional to join our team at Iron Systems. As a key member of our IT support team, you will be responsible for providing top-notch support for our desktop devices, ensuring that our users have a seamless and productive experience.

Responsibilities:

  • Manage desktop devices, including hardware, software, and connectivity incidents, to ensure timely resolution and minimal disruption to our users.
  • Provide expert-level support for Windows 7 OS, including troubleshooting, configuration, and maintenance.
  • Collaborate with our Service Desk team to analyze incident data and identify opportunities for process improvements and user training.
  • Ensure that all desktop devices are properly configured and maintained, including patch updates, hardware replacements, and security profile management.
  • Develop and maintain strong relationships with our users, providing exceptional customer service and support.
  • Stay up-to-date with the latest EUC tools, remote support technologies, and IT service management best practices.

Requirements:

  • Minimum 2 years of experience in EUC Desktop Support or a related field.
  • Expert-level knowledge of Windows 7 OS, including troubleshooting, configuration, and maintenance.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users, technical teams, and management.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school, with an emphasis in electronics or a related field.

What We Offer:

At Iron Systems, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced EUC Desktop Support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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