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Electrical Support Expert

2 months ago

Old Reynella, South Australia Voltex Electrical Full time
{"title": "Technical Support Specialist", "description": "Unlock Your Potential in a Fresh Role

Are you an experienced electrician looking for a new challenge? Do you thrive in fast-paced environments where quick thinking and effective communication are key?

We're excited to offer a unique opportunity for skilled electricians to step into a fresh role that leverages their expertise in a whole new way.

As a Technical Support Specialist at Voltex Electrical, you'll be responsible for managing our tech inbox with precision, ensuring every detail is handled and nothing falls through the cracks.

You'll use your solid IT skills to navigate and troubleshoot issues efficiently, communicate with customers in a way that's both empathetic and confident, and stay cool under pressure.

Requirements

  • At least 5 years of experience as an electrical contractor in Australia or New Zealand, with a broad range of experience across multiple disciplines.
  • Organizational skills: you're structured and detail-oriented, keeping everything in check, from the tech inbox to client briefs.
  • IT skills: you're comfortable with technology, using tools like AI to research and problem-solve quickly and ensure customer questions are fed back to the product development team for future design iterations.
  • Communication: you've got excellent communication skills—empathetic, down-to-earth, and confident. You know how to build trust and resolve issues in a friendly, effective manner.
  • Coolness: you handle pressure with grace and can pivot quickly when priorities shift.
  • Learning agility: you're a quick learner who can grasp new concepts and apply them on the fly.
  • Team spirit: your selfless attitude and genuine desire to help others shine through. You get a kick out of solving problems and turning a customer's day around.

Benefits

At Voltex Electrical, we're all about creating a supportive and exciting work environment. Here, your skills are valued, your achievements are celebrated, and your growth is encouraged. Plus, our exclusive GBS financial reward scheme makes sure your hard work doesn't go unnoticed.

Experience a workplace that matches your ambition and energy, with a vibrant open-plan office, a fully equipped gym, and a luxurious massage chair. Join us and discover a new way to leverage your expertise and take your career to the next level.", "benefits": "

  • A vibrant open-plan office with a fully equipped gym and a luxurious massage chair.
  • An exclusive GBS financial reward scheme that recognizes your hard work.
  • A supportive and exciting work environment that values your skills and celebrates your achievements.
", "requirements": "
  • At least 5 years of experience as an electrical contractor in Australia or New Zealand.
  • Organizational skills: structured and detail-oriented.
  • IT skills: comfortable with technology and AI.
  • Communication: excellent communication skills—empathetic, down-to-earth, and confident.
  • Coolness: handles pressure with grace and can pivot quickly.
  • Learning agility: quick learner who can grasp new concepts and apply them on the fly.
  • Team spirit: selfless attitude and genuine desire to help others.
", "what-you'll-do": "
  • Manage our tech inbox with precision.
  • Use your solid IT skills to navigate and troubleshoot issues efficiently.
  • Communicate with customers in a way that's both empathetic and confident.
  • Stay cool under pressure.
", "company": "Voltex Electrical"}