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Claims Advisor
1 week ago
GIO (Part of the Suncorp Group) is all about making a difference for people and the communities they call home.
This is an opportunity for the right insurance or health professional to positively impact quality of life for people who have suffered personal injuries as well as grow their Claims Management skills in a collaborative customer focused environment with ACT's largest Workers Compensation Insurer.
What you'll do
- Manage a portfolio of Workers Compensation Claims from initial contact to final return to work
- Accurately review and assess claims in line with the ACT Workers Compensation Act and internal policies and procedures.
- Clear and concise communication with all stakeholders
- Engage with the ACT Market, employers and Brokers to enable collaborative portfolio management and quality reviews
- Manage your workflow to ensure that all activities are completed within applicable timeframes
- Collaborate with internal support and external stakeholders to ensure proactive Case Management and best customer outcomes
- Provide an excellent level of customer service to employers and injured workers through compliance with legislation, timely response times and efficiency in processing
What you'll bring
- Experience with Workers Compensation/personal injury claims or rehabilitation/health care experience
- Strong team player with a proven track record of providing excellent customer service
- Exceptional listening and communication skills in a highvolume work environment
- Strong analytical or Quality Assurance focus
- Ability to demonstrate compassion and empathy for the customer
- Proven ability to build rapport with customers and key partners
- Ability to interpret complex information and respond by developing appropriate actions
- High standard of written and verbal communication skills
- Effective case management skills in a highvolume work environment
- Effective time management skills with the ability to adhere to strict timeframes
- High level of resilience and ability to manage complex, sensitive and challenging matters
- Allied Health experience would be highly regarded but not essential
What we can offer you
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Why you'll love working with us
Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.
Advertised: 26 Apr 2023 AUS Eastern Standard Time
Applications close: 03 May 2023 AUS Eastern Standard Time
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