Claims Advisor

6 months ago

Canberra, Australia Suncorp Group Full time

Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes.

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support while finding outcomes that get their lives back on a healthier, happier path.

**What you’ll do**
- Manage a portfolio of CTP/MAI claims for customers who have sustained a physical or psychological injury as a result of a motor vehicle accident
- Proactively work to facilitate the recovery of customers and resolve claims within the earliest possible timeframes whilst achieving an optimal outcome
- Provide an excellent level of customer service by working with customers, team members and medical providers to find solutions consistent with their needs and the business objectives
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Continually assess the Quantum and Estimate of claims utilising the evidence available
- Calculate settlement offers, negotiate settlements and attend settlement conferences or hearings with lawyers and Counsel
- Utilise and collaborate with Injury Management Advisor and Technical Advisor
- Utilise and collaborate with relevant internal business areas (e.g. Fraud and Investigations, Sharing & Recoveries, Resolution Services) to discuss and action plan file direction

**Skills & Experience**
- Previous CTP claims or personal injury claims experience with a track record for delivering results would be highly regarded, as would Allied Health and/or legal experience
- Ability to demonstrate compassion and empathy for the customer
- Excellent communication skills - listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the ACT MAI scheme and legislation
- Resilient in nature
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations

**What we can offer you**
- Hybrid working - a mix of working from home and in the office post-probation to enhance your work/life balance
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - Invest in your brighter future with ongoing study support and career development programs.
- Parental leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
- Give back - give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected

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