Claims Advisor

3 weeks ago

Canberra, Australia Suncorp Group Full time

GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis.

As a GIO (part of Suncorp Group) Workers Compensation Claims Advisor, you will play a critical role in assisting injured workers throughout the claims process. You will serve as a primary point of contact, providing guidance, support, and expertise to ensure a seamless experience for both workers and employers.

As a valued team member, you will find your colleagues and leader working with you to achieve individual and collective work goals. The support offered by the team will ensure the applicant’s success in their role as well as provide an enjoyable and friendly culture and atmosphere to enter each day. While the role involves specific procedures and protocols based around legislation that must be followed, the team appreciates and supports each new member to learn and execute their duties in the way that best suits their learning style.

**What you’ll do**
- Manage a portfolio of Workers Compensation Claims from initial contact to final return to work
- Accurately review and assess claims in line with the ACT Workers Compensation Act and internal policies and procedures.
- Clear and concise communication with all stakeholders
- Engage with the ACT Market, employers and Brokers to enable collaborative portfolio management and quality reviews
- Manage your workflow to ensure that all activities are completed within applicable timeframes
- Collaborate with internal support and external stakeholders to ensure proactive Case Management and best customer outcomes
- Provide an excellent level of customer service to employers and injured workers through compliance with legislation, timely response times and efficiency in processing

**What you’ll bring**
- Experience with Workers Compensation/personal injury claims or rehabilitation/health care experience
- Strong team player with a proven track record of providing excellent customer service
- Exceptional listening and communication skills in a high-volume work environment
- Strong analytical or Quality Assurance focus
- Ability to demonstrate compassion and empathy for the customer
- Proven ability to build rapport with customers and key partners
- Ability to interpret complex information and respond by developing appropriate actions
- High standard of written and verbal communication skills
- Effective case management skills in a high-volume work environment
- Effective time management skills with the ability to adhere to strict timeframes
- High level of resilience and ability to manage complex, sensitive and challenging matters
- Allied Health experience would be highly regarded but not essential

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 13 Jun 2024 AUS Eastern Standard Time
**Applications close**: 27 Jun 2024 AUS Eastern Standard Time

  • Claims Advisor

    3 weeks ago

    Canberra, Australia Suncorp Group Full time

    Suncorp Group are currently looking for an empathetic and customer focussed individual to join their GIO Workers Compensation Claims Team in Canberra as a Claims Advisor. As a Claims Advisor you will play a critical role in assisting injured workers throughout their claims process, acting as a primary point of contact, providing guidance, support, and...

  • Claims Advisor

    3 weeks ago

    Canberra, Australia Suncorp Group Full time

    Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes. Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support while...

  • Claims Advisor

    2 weeks ago

    Canberra, ACT, Australia Suncorp Group Full time

    Suncorp Group are currently looking for an empathetic and customer focussed individual to join their GIO Workers Compensation Claims Team in Canberra as a Claims Advisor.As a Claims Advisor you will play a critical role in assisting injured workers throughout their claims process, acting as a primary point of contact, providing guidance, support, and...

  • Claims Advisor

    2 weeks ago

    Canberra, ACT, Australia Suncorp Group Full time

    GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis. As a GIO (part of Suncorp Group) Workers Compensation Claims Advisor, you will play a critical role in assisting injured workers throughout the claims process. You will...

  • Claims Advisor

    2 weeks ago

    Canberra, ACT, Australia Suncorp Group Full time

    GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis.As a GIO (part of Suncorp Group) Workers Compensation Claims Advisor, you will play a critical role in assisting injured workers throughout the claims process. You will...

  • Claims Advisor

    2 weeks ago

    Canberra, ACT, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis.As a GIO (part of Suncorp Group) Workers Compensation Claims Advisor, you will play a critical role in assisting...

  • Claims Advisor

    5 days ago

    Canberra, Australia Suncorp Group Full time

    GIO (part of Suncorp Group) is looking for an empathetic and customer focused individual to join our Workers Compensation Claims team in Canberra as a Claims Advisor, on a permanent basis. As a GIO (part of Suncorp Group) Workers Compensation Claims Advisor, you will play a critical role in assisting injured workers throughout the claims process. You will...

  • Claims Advisor

    2 weeks ago

    Canberra, ACT, Australia Suncorp Group Full time

    GIO (Part of the Suncorp Group) is all about making a difference for people and the communities they call home. This is an opportunity for the right insurance or health professional to positively impact quality of life for people who have suffered personal injuries as well as grow their Claims Management skills in a collaborative customer focused environment...

  • Finex Claims Team Leader

    4 weeks ago

    Canberra, Australia WTW Full time

    Reporting to the Head of Claims, Australasia, the FINEX Claims Leader leads and ensures we act as client advocates for all FINEX claims classes (professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, statutory liability), settlement negotiations and problem-solving. With a...

  • Finex Claims Team Leader

    4 weeks ago

    Canberra, Australia Willis Towers Watson Full time

    FINEX Claims Team Leader - Canberra, AU July 04, 2023 Reporting to the Head of Claims, Australasia, the FINEX Claims Leader leads and ensures we act as client advocates for all FINEX claims classes (professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, statutory liability),...

  • Finex Claims Team Leader

    2 weeks ago

    Canberra, ACT, Australia Willis Towers Watson Full time

    FINEX Claims Team Leader Canberra, AUJuly 04, 2023Reporting to the Head of Claims, Australasia, the FINEX Claims Leader leads and ensures we act as client advocates for all FINEX claims classes (professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, statutory liability),...

  • Injury Management Advisor

    3 weeks ago

    Canberra, Australia Suncorp Group Full time

    **9 month role**: - **Participate in strategic planning processes and related projects**: - **Provide side by side technical coaching and mentoring to team members in injury management and strategy**: - **Canberra location/ hybrid** The role of **Injury Management Advisor** is paramount to ensure the quality of the decision-making process within claims...

  • Injury Management Advisor

    4 weeks ago

    Canberra, Australia IAG New Zealand Full time

    Have meaningful impact as a **Injury Management Advisor** Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? **YOUR ROLE** The Injury Management Advisor provides best practice injury management support across the Workers Compensation claims business. Working as part of a multidisciplinary team, the role...

  • Injury Management Advisor

    5 days ago

    Canberra, Australia QBE Insurance Group Limited Full time

    Injury Management Advisor **Primary Details** Time Type: Full time Worker Type: Employee **Injury Management Advisor - **Location: Canberra**: - **Type: Permanent, Full Time** **The opportunity** We currently have an opportunity for an experienced Injury Management Professional to join our team. Reporting to the Healthcare Manager, you will be...

  • Injury Prevention and Management Advisor

    2 months ago

    Canberra, Australia Calvary Community Care Full time

    Canberra, ACT, Australia, 2601 Fixed Term **Closing on**: Feb 28 2023 Favourite Position Description Injury Prevention and Management Advisor Calvary Public Hospital Bruce, ACT Fixed term Full Time Position **Salary Range**: $99,819 - $105,180 (Plus Super) Pro Rata Make a difference at one of Australia’s leading health care providers Generous...

  • Injury Prevention and Management Advisor

    4 weeks ago

    Canberra, Australia Calvary Community Care Full time

    Canberra, ACT, Australia, 2601 Fixed Term **Closing on**: Feb 28 2023 Favourite Position Description Injury Prevention and Management Advisor Calvary Public Hospital Bruce, ACT Fixed term Full Time Position **Salary Range**: $99,819 - $105,180 (Plus Super) Pro Rata Make a difference at one of Australia’s leading health care providers Generous...

  • Injury Management Advisor

    7 days ago

    Canberra, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Injury Management Advisor- Location: Canberra- Type: Permanent, Full Time The opportunity We currently have an opportunity for an experienced Injury Management Professional to join our team. Reporting to the Healthcare Manager, you will be responsible for support to both your aligned team and...

  • Hyper Care Advisor

    2 weeks ago

    Canberra, Australia Suncorp Group Full time

    Be part of a newly created team which case manages Motor Claims Customers CEO and regulatory complaints to improve our customer’s outcomes - Proactively identify and case manage customer motor claims which require support to progress through the assessment and repair phase of the claim journey - Any location Preventing & resolving complaints escalations...

  • Comcare

    3 weeks ago

    Canberra, Australia Ron Finemore Transport Full time

    **About the Business** - Ron Finemore Transport (RFT) is a nationally recognised, regionally based transport and logistics company servicing the Eastern States of Australia. Established in 2004 to meet the road freight needs of regional industries and communities, RFT has grown into a leading company of over 900 people with more than 290 trucks on the road....

  • El1 Information Technology Security Advisor

    2 weeks ago

    Canberra, ACT, Australia Comcare Full time

    Overview of the Team and roleComcare's Technology and Information Management Team facilitates the development and implementation of organisational ICT equipment, services, and related policies to support the delivery of business outcomes.The EL1 Information Technology Security Advisor (ITSA) role will provide advice and recommendations on the security of...