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Service Manager

3 months ago

Mackay Regional, Australia Afford Full time

Working at Afford and providing outstanding service for clients who live with disability is a rewarding experience. You can search for our current role vacancies here and find out more about our most popular job vacancies on this page.

If you have recently applied for a role at Afford, please know that we will communicate with you directly by email and will contact you by phone if your application is going to progress. Due to the large volume of calls we receive, we are unable to contact each applicant directly.

Find a job at Afford

Use this search tool to find the jobs we currently have available at Afford. We update the selection of roles we have available regularly. If you cannot find the role you are looking for, in the right location, please check again in the future.

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About the role

We have a full time permanent role as a Service Manager– Client Services to lead teams across accommodation in the Point Cook Area, Victoria. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.

On a day to day basis you will be responsible for;

  • Coaching and developing your team,
  • Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behavior support, restrictive practices and incident reporting,
  • Cultivating and growing close family and carer relationships,
  • Building of robust 24/7 roster across services,
  • Ensure all compliance measures are being met,
  • Manage and co-ordinate all site administrative processes and assets,
  • Invoicing and administration for NDIS clients,
  • Budget management,
  • Provide support to the Regional Lead for your region.

About you

This role would suit someone who thrives on challenge and is ultimately looking to grow their management career. This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.

In addition to this we see you as having;

  • Recent successful experience providing high quality services to clients with complex care needs,
  • Recent experience in successfully developing and building teams to deliver high quality and client-centric services,
  • Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
  • Ability to develop, plan and implement Individual Lifestyle Plans
  • Ability to multi task, meet deadlines and to work effectively under pressure

In return we offer;

  • Not for profit salary packaging that increases your take home pay + meal and entertainment card.
  • Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
  • Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
  • Ongoing paid professional development and training

Afford is committed to safeguarding and promoting the well-being and safety of our customers, their families and carers. We pride ourselves in delivering exceptional quality experiences and in fulfilling our obligations as detailed in the NDIS Code of Conduct and Practice Standards. We will only recruit candidates who share this commitment, and therefore we apply robust recruitment and selection processes to ensure suitability, and all candidates are subject to appropriate pre-employment checks.

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19,

How can I be a support worker at Afford?

The job most people apply for at Afford is to be a support worker. We understand why too It means that you get to work directly with clients and make a positive difference in people's lives. It's very rewarding, lots of fun and you get work with incredible people who you support to achieve their goals.

There are some essentials qualifications and skills you must have to do this job.

Qualifications

The following qualifications are essential for support worker roles at Afford:

  • Certificate III qualification in Individual Support obtained by an accredited VET as a minimum.
  • A current First Aid and CPR training accreditation (or for candidates to be willing to obtain this qualification).
Qualifications and job requirements

The following clearance and checks must be completed before you work at Afford, and there are key duties you must perform as part of this role.

  • You must have a current, unrestricted Australian drivers' licence. We cannot accept international drivers' licence.
  • You must be willing to undergo a pre-employment medical check.
  • You must be willing to drive clients in vans, which will be provided by Afford.
Benefits of working at Afford
  • Afford provides excellent employee benefits. When you join the team at Afford, you get:
  • Above Award pay.
  • Not-for-profit salary packaging of up to $15,900, providing great tax benefits.
  • Additional leave as a reward at each work anniversary.
  • The option to purchase additional annual leave.
  • A meal and entertainment packaging card up to the value of $2,000.
  • Discounted gym membership through our Fitness Passport in support of our employees' wellbeing.
  • Afford Rewards – which is a program that provides our employees with discounts on a range of products and services including groceries, entertainment, retail and wellbeing.
  • Investment in your learning and development.
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