Service Delivery Manager
5 days ago
Mackay Hospital and Health Service is seeking a highly experienced Service Manager to join their team on a temporary basis.
The successful candidate will provide high-level support, advice, and service to facilitate the successful delivery of core business in the Clinical Excellence Unit (CEU) across all portfolios.
Key Responsibilities- Leadership and Management: Provide leadership, management, and direction to the administration staff within the unit, ensuring the delivery of services in a professional and proficient manner while maintaining operational effectiveness.
- Strategic Support: Provide high-level support and advice to facilitate the successful delivery of core business in the CEU across all portfolios.
- Stakeholder Engagement: Deal professionally with highly sensitive and confidential issues in the context of close working relationships with key internal and external stakeholders.
- Time Management: Maintain effective time management practices by prioritizing workflow to ensure reports, briefings, and other deliverables are produced within agreed timeframes.
- Performance Monitoring: Provide monitoring of outcomes against key performance and operational indicators as designated in the Safety and Quality key performance indicators.
- Accountability: Provide individual accountability towards Key Performance Indicator compliance.
The Clinical Excellence Unit (CEU) at Mackay Hospital and Health Service provides support and advice across all aspects of service delivery to maximize opportunities for continuous improvement that reflect contemporary practice and enhance opportunities for exceptional consumer outcomes.
This is achieved through shared resources working together to provide education, quality, patient safety, infection control, clinical, and service governance.
About Our Hospital and Health ServiceMackay Hospital and Health Service has 6 hospitals, 2 multi-purpose health services, and 4 community health centers that employ more than 3,700 staff.
The district covers an area of approximately 90,000km2 and provides services to patients and their families in various locations.
Benefits- Competitive wages and salary packaging
- Flexible working arrangements
- A diverse work culture
- Career development opportunities
- Professional development opportunities
- Education opportunities, study, and research
- Paid parental leave
- Employee Assistance Program (EAP)
- Discounted Private Health Insurance
- Fitness Passport
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