Customer Service Associate
1 week ago
Company Overview
Greencross Limited is a leading provider of veterinary services, committed to delivering exceptional care to both pets and their owners across Australia.
Position Overview
Client Services Representative
- Locations may vary, including multiple clinics
- Available in both Full-Time and Part-Time capacities
- Prior experience in Reception or Client Services is a prerequisite
- Background in the veterinary or healthcare sector is highly valued
This position is vital to our operations, and we are looking for a dedicated individual to support our team in delivering outstanding service. The role involves working primarily at one of our locations, with flexibility to assist at other sites as needed. Enjoy a balanced work schedule with no public holidays, engaging case responsibilities, and a collaborative work atmosphere, all while receiving competitive compensation.
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring exceptional service delivery
- Manage incoming calls and inquiries
- Facilitate communication through internal and external emails
- Coordinate appointment scheduling
- Maintain precise client records
- Oversee postal and courier arrangements
- Process payments and manage financial transactions
- Conduct daily account reconciliations with accuracy
Required Skills:
- Proactive approach with the ability to multitask effectively
- Strong attention to detail and organizational skills
- Excellent time management capabilities
- Professional communication skills, both written and verbal
- Ability to interact positively with clients, staff, and referring veterinarians
- Team-oriented mindset with reliability and adaptability
- Empathetic and calm demeanor in all interactions
To express your interest in this role, please submit your cover letter and resume through the provided application process.
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