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Customer Service Representative
2 months ago
We're seeking an experienced Customer Service Officer to join our team at Adminavenues. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring optimal outcomes for individuals with hearing loss.
Key Responsibilities- Manage customer interactions and provide personalized support to ensure customer satisfaction.
- Coordinate the efficient operation of our hearing clinic, including calendar management and day-to-day file management.
- Develop and maintain strong relationships with customers, clinicians, and other stakeholders.
- Provide administrative support, including ordering and inventory management, to ensure seamless operations.
- Identify opportunities to improve appointment conversion rates and implement strategies to achieve results.
- Collaborate with management to develop and implement campaigns, initiatives, and special projects that drive business growth and customer satisfaction.
- You have at least 2 years of experience working in an administrative or call centre environment, with a focus on customer service.
- You possess strong organizational, problem-solving, negotiation, and time-management skills.
- You have excellent organizational and prioritizing skills, with the ability to manage multiple tasks and priorities effectively.
- You are willing to learn and adapt to new technologies and processes.
- A dynamic and supportive work environment that encourages collaboration and teamwork.
- Ongoing training and professional development opportunities to support your career growth.
- The chance to work with a passionate team dedicated to making a difference in people's lives through the provision of hearing solutions and services.
