Complaints Officer

2 weeks ago

Chermside, Queensland, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Ministerial and Parliamentary Complaints Officer.


  • APS6 equivalent 60+ p/h + super
  • Located in Chermside, Queensland
  • Up to 12 months with potential to extend, pending business and performance requirements.

About the Team
Join the vibrant and dynamic team at the heart of resolving internal reviews and complaints.

As part of the Internal Reviews and Complaints Branch, you will play a pivotal role in ensuring the effective handling and resolution of complaints, working closely with participants, providers, internal stakeholders, and external agencies.

This is an opportunity to contribute to a culture of continuous improvement and excellence in service delivery.

About the Role
As an APS6 Complaints Officer, you will lead the team in managing complex complaints and participant incidents.

Reporting to the Branch Manager, you will have delegated authority and responsibility to resolve issues and risks across various activities, ensuring compliance with legislation, policies, and procedures.

Your role will involve providing leadership, guidance, and support to team members, as well as overseeing the effective management of complaints within expected timeframes.


  • Develop guidance materials and support processes to assist team members and other business areas in dealing with complaints.
  • Lead and support team members to effectively manage complaints within expected timeframes.
  • Manage complaints and participant incidents, including assessing, recording, resolving, and referring as required.
  • Handle escalated complaints, ensuring strict deadlines are met.
  • Produce quality written correspondence for various audiences, including formal responses.
  • Manage correspondence, briefing, and reporting functions for the Complaints Team.
  • Support the Complaints Team in resolving daytoday operational issues and achieving strategic objectives.

About you

To thrive in this role, you need:

  • Previous experience in a complaints or compliance role, preferably within government.
  • Resilient, flexible, organised, and empathetic with high attention to detail.
  • Proficient in Word and Excel, with strong analytical skills.
  • Ability to work proactively, autonomously, and collaboratively within a team.
  • Experience managing a high caseload of work, meeting deadlines, and prioritising tasks in line with risk and complaint due dates.
  • Participant/complaints phone contact experience.
  • Be able to pass and hold a national police check and worker screening check.
  • Must be an **Australian Citizen.

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Management Complaints Officer. APS6 equivalent 60+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. APS5 equivalent 55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Officers. APS4 equivalent $43+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and performance requirements.About...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Ministerial & Parliamentary Referrals and Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Management Complaints Officers. APS4 equivalent $43+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Aps5 Complaints Handling Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension.The RoleThe position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and...

  • Aps 5 Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent). APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and performance requirementsAbout...

  • Aps5 Complaints Officer

    2 weeks ago

    Chermside West, Queensland, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps4 & Aps5 Complaints Management Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description:We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system.Key Responsibilities:- Complaints Management: Effectively manage and resolve moderately complex...

  • Aps5 & 6 Complaints Officer - Ministerial and

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.The team are responsible for handling resolution of...

  • Aps5 & Aps6 Customer Service & Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description:The OpportunityOn behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6 + super.The team are responsible for handling...

  • Aps5 Customer Service Officer

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract.The RoleThe position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and will work directly with...

  • Aps5 Internal Review Officer

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are currently seeking an Internal Review Officer to join the team within a Federal Government Agency based in Chermside. This is a contract is for 12 months and is an APS5 equivalent level.The RoleThe Internal Reviews and Complaints Branch is the central point of coordination for handling and resolution of reviews and complaints. Working...

  • Administration Officer

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description:We are currently seeking an experienced Administration Officer to join the team within a Federal Government Agency based in Chermside. This role will be APS4 equivalent.The Role and ResponsibilitiesUnder general direction, the Administration Officer will provide operational and administrative support. The position will have a considerable...

  • Participant Support Officer

    2 weeks ago

    Chermside, Queensland, Australia Talent International Full time

    Job Details:LocationChermsideSalaryUp to AU$37.36 per hourJob TypeFull TimeRefBBBH102717_ ContactLiam LasslettPostedabout 3 hours agoThe opportunityOur client is a community focused federal government agency. They have an exciting opportunity available for multiple Project Officers to join the National Service Delivery Branch is assisting with delivering...

  • Accounts Receivable

    2 weeks ago

    Chermside, Queensland, Australia Davidson Group Services Full time

    Davidson are a preferred supplier for the government sector and have strong partnerships within local, state, and federal government. We have upcoming multiple opportunities within Queensland Government for professional A03 Accounts Receivable officers who are available immediately for a short term contract until the end of March 2023.Job requirements Level...

  • Back of House Supervisor

    2 weeks ago

    Chermside, Queensland, Australia JD Sports Full time

    About UsKnown best as the 'King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.In 2017, JD Sports first established itself in the Australian market and has since expanded to 50+ stores in NSW, VIC, QLD, WA and SA with more to come With a combined total of over 800...

  • Complaints Management Complaints Officer

    1 week ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. - APS5 equivalent 55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Management Complaints Officers. - APS4 equivalent $43+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    1 week ago

    Chermside, Australia Chandler Macleod Full time

    **Location*** - Chermside, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-5 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing...

  • Complaints Management Complaints Officers

    1 week ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Management Complaints Officer. - APS6 equivalent 60+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Aps5 Complaints Officer

    4 weeks ago

    Chermside, Australia Talent International Full time

    **Job Details**: **Location** Chermside **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH102518_1685942642 **Contact** Samuel Beckett **Posted** about 2 hours ago **Opportunity** Great 12 month hourly rate contract opportunities based in Chermside, APS5 level paying $55.24 per hour + Super. This is your opportunity to...

  • Aps5 Complaints Handling Officers

    1 week ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and...

  • Complaints Officer

    1 week ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Ministerial and Parliamentary Complaints Officer. - APS6 equivalent 60+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business...

  • Complaints Officer

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Officers. - APS4 equivalent $43+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and performance...

  • Aps 5 Complaints Officer

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent). - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and performance...

  • Complaints Officer

    12 hours ago

    Chermside, Australia HOBAN Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Officer.APS5 equivalent $55+ p/hLocated in Chermside, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About the Team...

  • Complaints Officer

    13 hours ago

    Chermside, Australia HOBAN Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Officer.APS4 equivalent $43+ p/hLocated in Chermside, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About the Team...

  • Complaints Officer

    13 hours ago

    Chermside, Australia HOBAN Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Officer.APS6 equivalent $60+ p/hLocated in Chermside, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About the Team...

  • Aps5 Complaints Officer

    2 months ago

    Chermside West, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps5 Complaints Officer

    4 weeks ago

    Chermside West, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps4 & Aps5 Complaints Management Officers

    4 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system. **Key Responsibilities**: - ** Complaints Management**: Effectively manage and resolve...

  • Aps5 & 6 Complaints Officer - Ministerial and

    1 week ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super. The team are responsible for handling resolution...

  • Complaints Officer

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Ministerial & Parliamentary Referrals and Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend,...

  • Aps5 Customer Service Officer

    4 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and will work...

  • Aps5 & Aps6 Customer Service & Complaints Officers

    1 week ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6 + super. The team are responsible for...