Aps 5 Complaints Officer

7 months ago


Chermside, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent).
- APS5 equivalent $55+ p/h + super
- Located in Chermside, Queensland
- Up to 12 months with potential to extend, pending business and performance requirements

**About the Role**
As an APS5 Complaints Officer, you will play a crucial role in managing complaints and participant incidents, contributing to the enhancement of our services and the resolution of complex inquiries.
- Manage complaints and participant incidents, including assessment, recording, resolution, and appropriate referrals.
- Handle escalated complaints efficiently, ensuring adherence to strict deadlines.
- Draft high-quality written correspondence tailored to various audiences, including formal responses for the Minister.
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
- Provide support to the Complaints Team, facilitating their operational efficiency and effectiveness.

**About you**
To thrive in this role, you need:

- Demonstrated experience in managing complaints and resolving complex inquiries.
- Sound knowledge of relevant legislation, policies, and procedures.
- Excellent communication skills with the ability to tailor messages to different stakeholders.
- Strong organisational and time-management skills, with the ability to meet strict deadlines.
- Proven ability to work effectively both independently and as part of a team.
- Ability to handle confronting and complex situations and information.
- Be able to pass and hold a national police check and worker screening check.
- Must be an **Australian Citizen.



  • Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Officer

    7 months ago


    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Ministerial & Parliamentary Referrals and Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend,...


  • Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Management Complaints Officer. - APS6 equivalent 60+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...


  • Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. - APS5 equivalent 55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...


  • Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Management Complaints Officers. - APS4 equivalent $43+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...


  • Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and...

  • Complaints Officer

    7 months ago


    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Officers. - APS4 equivalent $43+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and performance...

  • Complaints Officer

    6 months ago


    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Ministerial and Parliamentary Complaints Officer. - APS6 equivalent 60+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business...


  • Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system. **Key Responsibilities**: - ** Complaints Management**: Effectively manage and resolve...


  • Chermside, Australia DFP Recruitment Services Full time

    **Job description**: On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super. The team are responsible for handling resolution...


  • Chermside, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6 + super. The team are responsible for...


  • Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are currently seeking an experienced Administration Officer to join the team within a Federal Government Agency based in Chermside. This role will be APS4 equivalent, Monday to Friday FT Business hours with initial assignment length of 18 months, and view to extension. **The Role and Responsibilities** Under general direction, the...


  • Chermside, Queensland, Australia Youi Full time

    About the RoleAs a Team Manager at Youi, you will be responsible for leading a team of Client Services Advisors. This involves empowering them to deliver exceptional service to both new and existing clients.You will play a key role in fostering a collaborative and motivated atmosphere within your team. Your leadership skills will be essential in ensuring...


  • Chermside, Australia JD Sports Full time

    **About Us** Known best as the 'King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 50+ stores in NSW, VIC, QLD, WA and SA with more to come! With a combined total of...


  • Chermside, Australia The Aje Collective Full time

    **Description**: Join icon fashion house Aje as an Assistant Boutique Manager at our Chermside store. Aje was created in 2008 to translate the effortless Australian lifestyle into fashion. Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful. Our company strives to invite freedom of...


  • Chermside, Australia The Aje Collective Full time

    **Description**: Aje was created in 2008 to translate the effortless Australian lifestyle into fashion. Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful. Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...


  • Chermside, Australia Ozcare Full time

    **$33.41 per hour**: - **Part time - We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. _ **Your Role **You'll be the first point of contact for the service, managing our reception and being part of a busy administration...


  • Chermside, Australia ANZ Banking Group Full time

    **Job Title**: S&S Banking Consultant, Chermside QLD - Suncorp Bank, Pay Band A3 **Req ID**: 79379 **Department**: SB SEQ North **Division**: Suncorp Bank **Location**: Chermside About Us About the Role As a Sales and Service Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific...


  • Chermside, Australia Ozcare Full time

    $33.41 per hour Part time We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. Your RoleYou'll be the first point of contact for the service, managing our reception and being part of a busy administration team who provide...

  • Support Worker/carer

    2 months ago


    Chermside, Australia The CareSide Full time

    **Position: Support Worker/Carer** **Location: Chermside, QLD** **About Us**: The CareSide is experiencing exciting growth and is currently seeking a dedicated Support Worker/Carer for our operations in **Chermside**, QLD. As a national leader in Home Care Packages, The CareSide operates from our head office in Perth, Western Australia, with remote offices...