Complaints Management Complaints Officers

1 week ago

Chermside, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Management Complaints Officer.
- APS6 equivalent 60+ p/h + super
- Located in Chermside, Queensland
- Up to 12 months with potential to extend, pending business and performance requirements.

**About the Team**
Join our dedicated team at the Internal Reviews and Complaints Branch, the central coordination point for handling and resolving internal reviews and complaints. Working collaboratively with participants, providers, internal staff, and external agencies, our branch is committed to managing and resolving complaints in accordance with our Service Charter.

**About the Role**
As an APS6 Complaints Officer, you will be accountable for undertaking complex work with limited direction, serving as a team leader. You will have delegated authority and responsibility to resolve issues and risks across various activities, providing leadership, control, planning, resource management, performance management, and decision-making for the Team Membership within your assigned Work Area.
- Develop guidance materials and support processes to assist team members and other business areas in dealing with complaints.
- Lead and support team members to effectively manage complaints within expected timeframes.
- Manage complaints and participant incidents, including assessment, recording, resolution, and referrals as required.
- Handle escalated complaints, ensuring strict deadlines are met.
- Produce high-quality written correspondence for various audiences, including formal responses.
- Manage correspondence, briefing, and reporting functions for the Complaints Team.
- Support the Complaints Team in resolving day-to-day operational issues and achieving strategic objectives.

**About you**
To thrive in this role, you need:

- Demonstrated experience in complaints management or a related field.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Superior written and verbal communication skills, with the ability to tailor messages for diverse audiences.
- Ability to work autonomously and collaboratively in a fast-paced environment.
- Knowledge of relevant legislation, policies, and procedures is desirable.
- Be able to pass and hold a national police check and worker screening check.
- Must be an **Australian Citizen.

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Complaints Management Complaints Officer. APS6 equivalent 60+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. APS5 equivalent 55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Management Complaints Officers. APS4 equivalent $43+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officer

    1 week ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. - APS5 equivalent 55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Management Complaints Officers. - APS4 equivalent $43+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Ministerial and Parliamentary Complaints Officer. APS6 equivalent 60+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    1 week ago

    Chermside, Australia Chandler Macleod Full time

    **Location*** - Chermside, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-5 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS4 equivalent Complaints Officers. APS4 equivalent $43+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and performance requirements.About...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Ministerial & Parliamentary Referrals and Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending...

  • Complaints Management Complaints Officers

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Aps5 Complaints Officer

    4 weeks ago

    Chermside, Australia Talent International Full time

    **Job Details**: **Location** Chermside **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH102518_1685942642 **Contact** Samuel Beckett **Posted** about 2 hours ago **Opportunity** Great 12 month hourly rate contract opportunities based in Chermside, APS5 level paying $55.24 per hour + Super. This is your opportunity to...

  • Aps5 Complaints Officer

    2 months ago

    Chermside West, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps5 Complaints Officer

    4 weeks ago

    Chermside West, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps5 Complaints Handling Officers

    1 week ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and...

  • Complaints Officer

    1 week ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Ministerial and Parliamentary Complaints Officer. - APS6 equivalent 60+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business...

  • Aps4 & Aps5 Complaints Management Officers

    4 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system. **Key Responsibilities**: - ** Complaints Management**: Effectively manage and resolve...

  • Aps5 Complaints Officer

    2 weeks ago

    Chermside West, Queensland, Australia Chandler Macleod Full time

    We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and...

  • Aps 5 Complaints Officer

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent). - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and performance...

  • Aps5 Complaints Handling Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension.The RoleThe position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and...