Aps5 Internal Review Officer

2 weeks ago

Chermside, Queensland, Australia DFP Recruitment Services Full time

Job description:

We are currently seeking an Internal Review Officer to join the team within a Federal Government Agency based in Chermside.

This is a contract is for 12 months and is an APS5 equivalent level.

The Role


The Internal Reviews and Complaints Branch is the central point of coordination for handling and resolution of reviews and complaints.

Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner.

The APS5 Internal Review Officer is accountable under limited supervision to undertake moderately complex to complex work.

It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.


Responsibilities
Responsibilities of the role include but are not limited to:

  • Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process
  • Undertaking evidencebased decision making as guided by legislation, policies, procedures, standards, methodologies and precedents
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes
  • Contributing to quality improvement activities to enhance service delivery practice, processes and systems
To be successful you must to be able to demonstrate

excellent critical thinking skills.


As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP on

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

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