Aps5 Complaints Officer

1 month ago

Chermside West, Australia Chandler Macleod Full time

We are currently seeking a highly skilled and experienced Senior Complaints Officer to join a growing government department. As a Complaints Officer, you will play a crucial role in ensuring effective resolution of complaints and maintaining high standards of service delivery. This is an opportunity to make a significant impact by addressing grievances and improving the quality of public services. If you have a passion for customer service, strong problem-solving skills, and a background in complaint handling within the government sector, we want to hear from you

**Responsibilities**:

- Lead the complaints management process, ensuring timely and effective resolution of complaints from citizens, businesses, and other stakeholders.
- Investigate and analyse complex complaints, conducting thorough research and gathering relevant information from various sources.
- Work closely with internal departments and external stakeholders to identify the root causes of complaints and develop strategies to prevent future issues.
- Provide guidance and support to junior complaints officers, sharing best practices and promoting a culture of continuous improvement.
- Prepare detailed reports and recommendations based on complaint trends and analysis, presenting findings to senior management and relevant stakeholders.
- Collaborate with other teams to develop and deliver training programs on complaint handling and customer service excellence.

**Qualifications**:

- Proven experience in complaint handling within the government sector, with previous experience of senior or supervisory role nature.
- Sound knowledge of government policies, procedures, and regulations related to complaint management.
- Strong analytical skills with the ability to identify trends, patterns, and underlying issues within complaints data.
- Excellent interpersonal and communication skills, both written and verbal, to effectively interact with complainants, colleagues, and senior stakeholders.
- Demonstrated ability to manage and prioritize multiple complex cases, working independently and within tight deadlines.
- Strong problem-solving and decision-making skills, with the ability to think critically and propose innovative solutions.
- Knowledge of conflict resolution techniques and experience in managing difficult or sensitive situations.

**Benefits**:

- Temp-Assignment until June 2024
- North Brisbane Location
- $55.24 p/hr plus Super
- Full-Time, Monday - Friday
- High Career Growth Department.

**Application Process**:
**However,**
**you must be an Australian Citizen and be willing to undergo a National Criminal History Check to be considered for this position.

  • Complaints Management Complaints Officer

    2 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. - APS5 equivalent 55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Aps5 Complaints Officer

    1 month ago

    Chermside, Australia Talent International Full time

    **Job Details**: **Location** Chermside **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH102518_1685942642 **Contact** Samuel Beckett **Posted** about 2 hours ago **Opportunity** Great 12 month hourly rate contract opportunities based in Chermside, APS5 level paying $55.24 per hour + Super. This is your opportunity to...

  • Aps4 & Aps5 Complaints Management Officers

    4 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system. **Key Responsibilities**: - ** Complaints Management**: Effectively manage and resolve...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Australia Chandler Macleod Full time

    **Location*** - Chermside, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-5 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing...

  • Complaints Officer

    3 days ago

    Chermside, Australia HOBAN Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Officer.APS5 equivalent $55+ p/hLocated in Chermside, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About the Team...

  • Complaints Officer

    1 day ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Officer.APS5 equivalent $55+ p/hLocated in Chermside, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About the TeamThe...

  • Aps4 & Aps5 Complaints Management Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description:We are seeking dedicated and skilled APS5 and APS4 Complaints Officers to join our team. These roles are crucial in managing and resolving complaints and incidents, contributing significantly to our mission to build a world-leading service system.Key Responsibilities:- Complaints Management: Effectively manage and resolve moderately complex...

  • Aps5 Complaints Handling Officers

    2 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and...

  • Aps5 & 6 Complaints Officer - Ministerial and

    2 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super. The team are responsible for handling resolution...

  • Aps5 & 6 Complaints Officer - Ministerial and

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.The team are responsible for handling resolution of...

  • Aps5 Complaints Handling Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract with view to extension.The RoleThe position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and...

  • Complaints Management Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officer. APS5 equivalent 55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Complaints Management Complaints Officers

    2 weeks ago

    Geelong West, Australia Chandler Macleod Full time

    **Location*** - Geelong West, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Sarah Weekly - **Reference** - BH-160115-7 - **About the company**: As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track...

  • Complaints Management Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending business and...

  • Aps5 & Aps6 Customer Service & Complaints Officers

    2 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6 + super. The team are responsible for...

  • Complaints Officer

    2 weeks ago

    Chermside, Queensland, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Ministerial & Parliamentary Referrals and Complaints Officers. APS5 equivalent $55+ p/h + super Located in Chermside, Queensland Up to 12 months with potential to extend, pending...

  • Aps5 & Aps6 Customer Service & Complaints Officers

    2 weeks ago

    Chermside, Queensland, Australia DFP Recruitment Services Full time

    Job description:The OpportunityOn behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6 + super.The team are responsible for handling...

  • Aps5 Customer Service Officer

    4 weeks ago

    Chermside, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced APS5 Customer Service Officer - Complaints to join a Federal Government Agency based in Chermside on a temporary 12 month contract. **The Role** The position will support the Internal Review and Complaints Team as a central point of coordination for resolution of internal review and complaints and will work...

  • Complaints Management Complaints Officers

    4 weeks ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Complaints Management Complaints Officers. - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and...

  • Aps 5 Complaints Officer

    1 month ago

    Chermside, Australia HOBAN Recruitment Full time

    Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent). - APS5 equivalent $55+ p/h + super - Located in Chermside, Queensland - Up to 12 months with potential to extend, pending business and performance...