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Service Dispatch Administration Officer

3 months ago

Toowoomba, Queensland, Australia HB Recruitment Full time
38 hours per week, full-time

  • Toowoomba City location
  • Fantastic training and ongoing support


Our client, an ICT services provider with several small branches throughout Australia, is currently seeking a full-time Service Dispatch Administration Officer for their Toowoomba branch.

We are looking for someone with an eye for detail and a flair for customer service.

You must have a minimum of 3 years in a similar role, have excellent communication skills and be able to multitask.

Must be able to type above 40 wpm.


Flexibility in working hours is essential as work hours are from 7:00 am to 3:30 pm during daylight savings time (October to March) and 8:00 am to 4:30 pm from April to September.

Alternatively, a consistent schedule of 7:00 am to 3:30 pm is also an option throughout the entire year.

_Main duties and responsibilities:
_

  • Data entry in ConnectWise, Outlook, and Microsoft Teams in a timely manner
  • Service Ticket Triage
  • Resource Allocation
  • Service Queue Coordination
  • Time Entry and Timesheet Quality Control
  • Proactive and Preventative Maintenance Work Coordination
  • Customer Liaison
  • 3rd Party Vendor Liaison
  • Service Operations Reporting (Internal / External)
  • Freight Bookings
  • Answer helpdesk phone calls
  • Travel Bookings