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Fire Communications Officer

2 months ago

Toowoomba, Queensland, Australia Queensland Fire Department Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Fire Communications Officer - Emergency Response. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will play a critical role in ensuring the safety of people and property across Queensland.

Key Responsibilities
  • Accept incoming emergency incident calls and enquiries, and collect relevant information.
  • Assess risks associated with a situation and determine the appropriate response and/or resources to be dispatched.
  • Dispatch and coordinate appropriate resources to calls for assistance, and notify other organisations as required.
  • Maintain and update incident information in our computer-aided dispatch system, and monitor progress until completion.
  • Complete post-incident administration, including provision of information and reports to stations and other agencies.
  • Monitor alarm signals and respond in accordance with our Communications Doctrine and Directives.
  • Provide mentoring and guidance to new staff, and contribute to the improvement of operational and administrative systems and procedures.
  • Identify systems and technical faults, and liaise with our Specialist Operational Services Unit to report and resolve issues.
Requirements
  • Currently hold a valid Blue Card, with attached evidence to support.
  • Australian Citizenship, New Zealand Citizenship, or Australian Resident Status.
  • Hold or be able to obtain a Certificate III in Public Safety (Emergency Communications Centre Operations).
  • Ability to successfully complete our Communications Training and Professional Development Program (CTPDP) at the prescribed level.
Desirable Requirements
  • Typing speed of 45 wpm with 95% accuracy.
  • Hold or be able to obtain Apply First Aid and CPR Certificates.
Leadership Competencies

We are looking for individuals who demonstrate strong leadership competencies, including:

  • Leads strategically
  • Stimulates ideas and innovation
  • Leads change in complex environments
  • Makes insightful decisions
  • Develops and mobilises talent
  • Builds enduring relationships
  • Inspires others
  • Drives accountability and outcomes
  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth
  • Demonstrates sound governance