![City of Gosnells](https://media.trabajo.org/img/noimg.jpg)
Coordinator Customer Services
2 weeks ago
Full time (76 Hours per fortnight):
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Nine-day fortnight option:
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Generous superannuation (up to 16%, conditions apply):
Interesting and diverse work:
Free parking onsite:
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Health and Wellness program:
Two additional public holidays per year:
Access to onsite gym facilities (at the Civic Centre):
Salary range: $113,588 to $120,009 per annum
About the City
The City of Gosnells serves a diverse community of more than 135,000 residents. The City is a large local government organisation in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.
About this position
The City has an exciting opportunity for a leader in customer services. We're seeking a customer service professional, with experience in managing a multifunctional customer service facility.
This will include running a Contact (Call) Centre, providing leadership and guidance to a multi-skilled team and having advanced conflict resolution and communication skills.
You will be working at both an operational and strategic level for an organisation that understands the value of great customer service.
What we are looking for
To be successful, you must be able to demonstrate:
- Substantial experience in a customer services leadership role
- Excellent communication and relationship management skills
- Ability to analyse statistics and data in relation to customer service enquiries and calls.
Essential requirements
- Current driver's licence.
In return we can offer you
A challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government organisation.
Applications close at 4 pm on Friday 1 September 2023
Applications Close: 01 Sep 2023
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