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Customer Service Officer

4 months ago

Gosnells, Australia City of Gosnells Full time

Gosnells, Australia- Reference: 6549437- **Part time (38 hours per fortnight)**:

- **Generous superannuation (up to 16%, conditions apply)**:

- ** Health and wellbeing program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness/yoga/wellness sessions)**:

- ** Free parking onsite**:

- ** Access to health fund corporate discount**:

- ** Great location (on Albany Highway and close to Tonkin and Roe highways)**:

- ** Access to onsite gym facility (at the Civic Centre)**:

- ** Hourly rate: $37.50 to $39.86 plus super**

**About the City of Gosnells (City)**

The City of Gosnells serves a diverse community of more than 135,000 residents. The City is a large local government organisation in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.

**About this position**

Join our vibrant team of customer service professionals and make a difference in a community focused organisation

We are seeking a passionate Customer Service Officer to answer customer enquiries, resolve issues effectively, and build positive relationships in a busy multi-channel environment, interacting with customers via phone, face to face and online enquiries.

**What we are looking for**

To be successful in this role you will have:

- Substantial experience in a similar role and a commitment to service excellence.
- Professional and empathetic approach to customer service.
- Strong computer and administrative skills.
- Experience in cash handling.
- Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders.
- A positive work attitude and strong work ethic.

**Essential requirements**

**In return we can offer you**

A challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government organisation.

**Applications close at 4pm on Friday 1 March 2024.**
- Applications Close: 01 Mar 2024