Customer Service Officer

2 weeks ago

Gosnells, Australia City of Gosnells Full time

Customer Service Officer

Gosnells, Australia
Reference: 6615305

Customer Service Officer

  • Full time position (76 hours per fortnight)
  • Contract until 27 June 2025
  • Generous superannuation (up to 16%, conditions apply)
  • Health and wellbeing program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness/yoga/wellness sessions)
  • Free parking onsite
  • Access to health fund corporate discount
  • Great location (on Albany Highway and close to Tonkin and Roe highways)
  • Access to onsite gym facility (at the Civic Centre)
  • Salary range: $74,117 to 78,769 per annum plus super

About the City of Gosnells (City)

The City of Gosnells serves a diverse community of more than 135,000 residents. The City is a large local government organisation in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.

About this position

Join our vibrant team of customer service professionals and make a difference in a community focused organisation

We are seeking a passionate Customer Service Officer to answer customer enquiries, resolve issues effectively, and build positive relationships in a busy multi-channel environment, interacting with customers via phone, face to face and online enquiries.

What we are looking for

To be successful in this role you will have:

  • Substantial experience in a similar role and a commitment to service excellence.
  • Professional and empathetic approach to customer service.
  • Strong computer and administrative skills.
  • Experience in cash handling.
  • Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders.
  • A positive work attitude and strong work ethic.

Essential requirements

  • Current National Police Clearance (less than three months old) Please note: This is not essential to apply for the role but will be required at a later stage as it is an appointment condition.

In return we can offer you

A challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government organisation.

Candidates who are deemed suitable but not appointed for this current position may be considered for similar roles as they arise within six months from the date this recruitment closes.

Applications close at 4pm on Thursday 27 June 2024

Applications Close: 27 Jun 2024

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