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Customer Service Officer

3 months ago

Brighton Council, Australia Minda Full time

At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives.


As the state's largest not-for profit provider of disability services, we provide supported independent living accommodation, stimulate continuous personal growth and development through supported employment and various community engagement options as well as allied health and respite services.


As a value-driven not-for-profit organisation, we are passionate about achieving greater outcomes and creating more meaningful experiences for both our clients and our staff.


Our Values

Respect:

We respect the right of a person living with an intellectual disability to self-determination in living their best life.


Heart:
We demonstrate care and love for those we support in all that we do.

Opportunity:

We focus on the positive and what people can do rather than what they cannot do to create opportunities.


Community:

We recognise the importance of community to a person's wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.


About the Role:


With a focus on providing positive customer service to prospective and existing clients and those enquiring about Minda services, the Customer Service Officer will act as a first point of contact for Minda.

Working as part of the Client Facing Support team of the Client Support Unit (CSU) this position provides support to the Service and Enquiries functions to promote a positive client experience through administrative actions.


In this Role you will be responsible for:

  • Responding to enquiries as a first point of contact for Minda and CSU
  • Managing Minda's mail
  • Supporting clients and potential clients with uptodate NDIS and DSOA knowledge to provide best support for accessing services or information
  • Assisting clients and families with understanding the variety of services Minda can deliver under their NDIS Plan that meet the client's goals
  • Updating client data in Minda CRM systems and ensuring data integrity
  • Active reviewing and follow up of new client enquiries to convert enquiry to actionable processes and undertaking the associated administration of the onboarding process
  • Developing positive relationships with our clients, people with disabilities and their support networks to ensure an outstanding customer experience and satisfactions
  • Positive, energetic and proactive customer service skill and experience
  • Previous experience in notforprofit or Disability services desirable
  • Understanding of NDIS
  • Experience in a similar reception/customer service/administration role
  • Proficient in use of Microsoft office and electronic CRM

Skills and Qualifications Required

  • NDIS Worker Screening Check (or Valid DHS Disability Screening)
  • NDIS Worker Orientation Module
  • Current Driver's Licence
  • Unrestricted Working Rights
  • Covid 19 Vaccination (Two doses and booster of a TGA approved vaccination)

What's in it for you?

  • A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
  • Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
  • A supportive, highly skilled, and collaborative team environment
  • Flexibility for work life balance and independence
  • Car parking and café facilities, on the gorgeous Brighton site located by the beach

How to apply
**_Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._