Client Support Officer
5 months ago
**Client Support Officer - Service Agreements**
**Leave coverage contract to commence start of August, fixed term contract**
At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives.
As the state’s largest not-for profit provider of disability services, we provide supported independent living accommodation, stimulate continuous personal growth and development through supported employment and various community engagement options as well as allied health and respite services.
As a value-driven not-for-profit organisation, we are passionate about achieving greater outcomes and creating more meaningful experiences for both our clients and our staff.
**Our Values**
**Respect**: We respect the right of a person living with an intellectual disability to self-determination in living their best life.
**Heart**: We demonstrate care and love for those we support in all that we do.
**Opportunity**: We focus on the positive and what people can do rather than what they cannot do to create opportunities.
**Community**: We recognise the importance of community to a person’s wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.
**About the Role**:
Working within our centralised Client Support Unit, as a Client Support Officer, Service Agreements your focus will be on seamless, responsive and person-centred service for the people we support and their support networks. You will engage with both existing and prospective clients to create and maintain Client Service Agreements and Service Plans in line with client funding. You will work in collaboration with your portfolio of clients, their support networks and the wider business.
**As a Client Support Officer, Service Agreements you will be**:
- Assisting clients and families with understanding the variety of services Minda can deliver under their NDIS Plan that meet the client’s goals.
- Supporting clients and potential clients with up-to-date NDIS and DSOA knowledge to provide best support for accessing services or information.
- Developing positive relationships with our clients, people with disabilities and their support networks to ensure an outstanding customer experience and satisfaction. Meeting with clients and their support networks face to face, by telephone or electronically as required.
- Focusing on continuous improvement and making recommendations for improving the client experience and journey
- Actioning end to end management of Client Service Agreements aligned with client needs and NDIS Funding, including quote preparation, generating, maintaining, auditing and offboarding.
- Managing NDIS Plan changes and Service Booking notifications from PRODA
- Conducting administration activities, including response to general enquiries, maintaining attention to detail for date entry across established systems.
- Engaging with service delivery areas to ensure understanding of capacity to deliver services and provide updates on request for services.
**Your experience and abilities will look like**:
- Positive, energetic and proactive customer service skill and experience
- Exceptional communication and demonstrated ability to build and maintain relationships with clients, support networks and internal and external stakeholders
- Previous experience in not-for-profit or Disability services desirable
- Understanding of National Disability Insurance Scheme (NDIS)
- Proficient in use of Microsoft office and electronic CRM, experience with Jira/Ticket systems
**Skills and Qualifications Required**
- Tertiary Qualification in Business, Disability or Similar (Desired)
- NDIS Worker Screening Check (or Valid DHS Disability Screening)
- NDIS Worker Orientation Module
- Current Driver's Licence
- Unrestricted Working Rights
**Why choose Minda?**
- A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
- Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility for work life balance and independence
- Car parking and café facilities, on the gorgeous Brighton site located by the beach
**How to apply**
**_Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._
-
Client Support Officer
3 months ago
Brighton, Australia Minda Full time**Client Support Officer - Service Agreements** **Leave coverage contract, fixed term for 12 months.** At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives. As the state’s largest not-for profit provider of disability services, we...
-
Client Support Officer Schedules and Claims
3 weeks ago
Brighton, Australia Minda Full timeAs the state’s largest not-for profit provider of intellectual disability services, Minda provides supported independent living accommodation, employment and community engagement options, as well as allied health and respite services. Everything we do is underpinned by our values of Respect, Heart, Opportunity, and Community, and we recruit skilled people...
-
Client Support Officer for NDIS Billing
2 weeks ago
North Brighton, Australia Minda Full timeMinda is seeking a talented Client Support Officer to join our team on a full-time fixed term basis for 12 months.This exciting opportunity is for a Client Support Officer with a sound understanding of NDIS billing requirements to ensure best practice outcomes by assisting to accurately and promptly bill for client services.Key Responsibilities:Update...
-
Client Support Officer Schedules and Claims
3 weeks ago
North Brighton, Australia Minda Full timeAs the state’s largest not-for profit provider of intellectual disability services, Minda provides supported independent living accommodation, employment and community engagement options, as well as allied health and respite services. Everything we do is underpinned by our values of Respect, Heart, Opportunity, and Community, and we recruit skilled people...
-
North Brighton, Australia Minda Full timeMinda, the largest not-for-profit provider of intellectual disability services in the state, offers an exciting opportunity for a Client Support Officer to join its team.The role involves ensuring best practice outcomes by assisting to accurately and promptly bill for client services, working as part of a friendly and collaborative team to update service...
-
North Brighton, Australia Minda Full timeRole OverviewMinda is seeking a highly skilled Client Support Officer to join our team on a full-time fixed term basis for 12 months. As a key member of our team, you will play a critical role in ensuring best practice outcomes by assisting to accurately and promptly bill for client services.Key ResponsibilitiesUpdate service schedules in line with service...
-
North Brighton, Australia Minda Full timeRole OverviewMinda is seeking a motivated and detail-oriented Client Support Officer to join our team on a full-time fixed term basis. This exciting opportunity will ensure best practice outcomes by assisting to accurately and promptly bill for client services.Key ResponsibilitiesKey ResponsibilitiesUpdate service schedules in line with service agreements,...
-
Client Advisor
5 months ago
Brighton, Australia Kieser Full timeCompany Description **Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...
-
Client Advisor
5 months ago
Brighton, Australia Kieser Full time**Company Description** Kieser is a network of integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinics. Our clinical team consists of Physiotherapists, Exercise Physiologists and Exercise Scientists.** We are committed to delivering the highest standard of care in the industry to all our clients through science/evidence-based methods and...
-
Client Capacity and Decision Making Specialist
5 months ago
Brighton, Australia Minda Full time**Client Capacity and Decision-Making Specialist** - **Are you an expert in educating stakeholders about their legislative rights?**: - **Passionate about working in disability?**: - **Want to make a difference? This role is for you!** **About the Role**: The Client Capacity and Decision-Making Specialist is responsible for educating and building...
-
Home Support Officer
5 months ago
South Brighton, Australia Calvary Full timeHome Support Officer - Calvary Brighton Permanent Part Time - 0.6 FTE About the role The primary responsibility of the Home Support Officer is to provide administrative support to the Manager and the overall Home. This involves the coordination of key administration tasks such as Reception, Staffing, Roster administration, Managing office supplies and...
-
Village Support Officer
6 months ago
Brighton, Australia Lendlease Full timeThe Business When you choose a career with Keyton, you are joining one of Australia's leading owners and operators of retirement living communities. You will be empowered to lead with heart in everything that you do Keyton is a place where we prioritise wellbeing, value kindness and respect everyone’s story. It is a place where you can proudly bring your...
-
Housing Officer
6 months ago
Brighton, Australia Community Housing Ltd Full timeContribute to a world without housing poverty - Full time permanent based in Brighton, Victoria - $82,045.60 - $88,277.80 + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of...
-
Receptionist & Office Administrator
5 months ago
Brighton, Australia Fitzpatrick Ruschinek and Associates Pty Ltd Full timeBrighton based role - close to public transport & parking - Mentoring from industry leaders - join a fun and growing team We are seeking a Junior Administrator to join our Brighton based highly regarded Tax and Business Advisory Firm. This is an exciting opportunity for a professional, motivated and enthusiastic receptionist & office administrator to be an...
-
Right at Home Office Manager
6 months ago
Brighton, Australia Right at Home Full time**Description**: Purpose of Position To manage the administration function of a Right at Home Office. This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance. In addition to Office Administration tasks, this role will manage inside...
-
Learning Support Officer
6 months ago
Brighton, Australia St James' School Full time**Role Description/Criteria** The Learning Support Officer role at St James Catholic Primary School involves supporting children and staff where adjustments are required for children to access the curriculum. The position will involve working in a variety of support structures, including one to one, small groups and in-class support with students with...
-
Home Support Officer
5 months ago
Brighton-Le-Sands, Australia Calvary Full timeHome Support Officer - Brighton-Le-Sands - Permanent role Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full time position Join our Brighton-Le-Sands Team The primary responsibility of the Home Support Officer is...
-
Administrative Support Officer
1 week ago
Brighton, Australia Opal HealthCare Full timeAt Opal HealthCare, we strive to provide exceptional care and support to our residents. We are currently seeking an Administrative Support Officer to join our team at Sheridan Hall Brighton.As an Administrative Support Officer, you will have the opportunity to work in a dynamic environment and contribute to the delivery of high-quality services to our...
-
Home Support Officer
5 months ago
Brighton-Le-Sands, Australia Calvary Full timeHome Support Officer - Calvary Brighton Le Sands Permanent Part Time About the role The primary responsibility of the Home Support Officer is to provide administrative support to the Manager and the overall Home. This involves the coordination of key administration tasks such as Reception, Staffing, Roster administration, Managing office supplies and...
-
Administrative Officer
3 months ago
Brighton, Australia JAM Music Therapy Full timeAdministrative work for a small business in the Bayside municipality. JAM music therapy provides music therapy services to people with disabilities and is a registered NDIS provider. Our team at JAM is looking for a new Administrative Officer with strong organisational skills to take on the responsibilities associated with the smooth running of the...