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Warranty Manager

3 months ago

Ballarat, Victoria, Australia Brandt Full time
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.

Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.


We have a newly created opportunity for an exceptional individual to join our team at Head Office in
Ballarat as our
Warranty Manager for our Australian and New Zealand group
. Reporting to the Director of Product Support, the Warranty Manager leads the Centralised Warranty team for Brandt's Dealerships.

This role will be responsible for all Warranty processes across ANZ, as well as maintaining relationships with key vendors.

What does the role look like on a daily basis?

  • Provide leadership and management to drive continuous improvement in Warranty.
  • Create and maintain consistent reporting of Warranty Recovery and submission rates.
  • Manage direct reports and prioritize task lists for each member of the team.
  • Communicate with Director of Product Support and Field Service Team on outstanding or upcoming projects.
  • Participate in regular meetings with OEM representatives.

What are we looking for?

  • An individual who possesses excellent communication and interpersonal skills
  • Experience with the Dealer Business system would be preferrable
  • Time Management and the ability to prioritize the workload of their team
  • Experience in a Service or Parts Department or equivalent

What's in it for you?

  • Attractive remuneration and performance incentive
  • Advancement Opportunities within the Organization as we grow
  • Ongoing Training & Development