Technical Machine Specialist

1 month ago


Ballarat, Victoria, Australia Brandt Tractor Full time
Technical Machine Specialist

We are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.

The ideal candidate will have a strong background in computer applications and analytics, as well as knowledge of Agriculture equipment and dealership service departments. You will be responsible for managing technical assistance requests, developing technical solutions, and identifying emerging issues in the field.

Key Responsibilities:

  • Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
  • Develop Brandt Technical Assistance Center (BTAC) Technical Solutions by identifying emerging issues in the field.
  • Identify and develop repair procedures for emerging issues, product improvements, and warranty work to increase technician efficiencies and revenue.
  • Identify Relife and sales opportunities.
  • Creates and maintains the Technical Solution database.
  • Utilize John Deere Service Advisor Remote.
  • Monitor alerts received from machines through various software platforms.
  • Works closely with Machine Monitoring, Brandt Service times, and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently, and drive revenue opportunities.
  • Effectively communicate the appropriate actions to the Service Departments via telephone, email, or ticketing system.
  • Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
  • Provide coverage during peak times for Machine Monitoring Specialists.

Requirements:

  • Qualified heavy-duty technician certificate or equivalent work experience in the industry.
  • Minimum 5 years service experience recommended.
  • Strong background in computer applications and analytics.
  • Knowledge of Agriculture equipment and dealership service departments.
  • Ability to filter and correlate different data sources to create an accurate recommendation.
  • Knowledge of machine application, design, functionality, and understanding the environmental effect on equipment performance.
  • Understand effective inspection process and equipment lifecycle planning.
  • Travel may be required.

What We Offer:

  • Attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development.
  • Advancement Opportunities.


  • Ballarat, Victoria, Australia Brandt Full time

    Technical Machine Specialist Job DescriptionWe are seeking a highly skilled Technical Machine Specialist to provide technical assistance to Brandt Service Departments and solve customer machine issues.This role requires a Heavy-Duty Technician with experience in machine troubleshooting, strong computer skills, and good communication. The ideal candidate will...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    Technical Machine Specialist Job DescriptionWe are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.Key Responsibilities:Manage technical assistance requests from...


  • Ballarat, Victoria, Australia Brandt Full time

    Technical Machine Specialist Job DescriptionWe are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.Key Responsibilities:Manage technical assistance requests from...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    Technical Machine SpecialistWe are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.Key Responsibilities:Manage technical assistance requests from Brandt Service...


  • Ballarat, Victoria, Australia Brandt Full time

    Technical Machine SpecialistWe are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.The ideal candidate will have a strong background in computer applications and...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    Technical Machine Specialist Job DescriptionWe are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.Key Responsibilities:Manage technical assistance requests from...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    Job Summary:We are seeking a highly skilled Technical Machine Specialist to join our Brandt Tractor team. As a key member of our Product Support team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.Key Responsibilities:Manage technical assistance requests from our Service Departments...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    Are you looking for a challenging role in a dynamic company?Brandt is seeking a Technical Machine Specialist to join our Product Support team.This position involves providing technical assistance to our Service Departments to resolve customer machine issues.The ideal candidate will be a Heavy-Duty Technician by trade with experience in machine...


  • Ballarat, Victoria, Australia Brandt Full time

    Technical Machine SpecialistWe are seeking a skilled Technical Machine Specialist to join our Brandt Product Support team. As a key liaison with Brandt technicians and engineers at John Deere, you will be responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues.Duties & Responsibilities:Manage technical...


  • Ballarat, Victoria, Australia Brandt Tractor Full time

    About the RoleWe are seeking a skilled Technical Trainer to join our team at Brandt Tractor. As a Technical Trainer, you will play a key role in elevating the expertise of our service technicians through effective training programs and instructional development.Main Responsibilities:Collaborate with service managers and supervisors to develop technician...


  • Ballarat, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a skilled Technical Trainer to join our team at Brandt. As a Technical Trainer, you will play a key role in elevating the expertise of our service technicians through effective training programs and instructional development.Main Responsibilities:Collaborate with service managers and supervisors to develop technician development...


  • Ballarat, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a skilled Technical Trainer to join our team at Brandt. As a Technical Trainer, you will play a key role in elevating the expertise of our service technicians through effective training programs and instructional development.Main Responsibilities:Collaborate with service managers and supervisors to develop technician development...


  • Ballarat, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a skilled Technical Trainer to join our team at Brandt. As a Technical Trainer, you will play a key role in elevating the expertise of our service technicians through effective training programs and instructional development.Key ResponsibilitiesAssess the development needs of Brandt's service technicians and implement training...


  • Ballarat, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a skilled Technical Trainer to join our team at Brandt. As a Technical Trainer, you will be responsible for assessing the development needs of our service technicians and implementing training programs across all branches.Your responsibilities will include creating instructional materials for the repair, maintenance, and...


  • Ballarat, Victoria, Australia Programmed Full time

    Key Responsibilities:As a Diesel Plant Technician at Programmed, you will be responsible for accurately diagnosing, servicing, repairing, and maintaining heavy and light diesel plant and equipment, as well as heavy and light fleet vehicles in the workshop or in the field.Key Skills:Inspect and report any defects of plant and ensure servicing, repairs, and...


  • Ballarat, Victoria, Australia Peakline Pty Ltd Full time

    Peakline Pty Ltd is seeking a skilled Metal Fabrication Specialist to manufacture high-quality agricultural and construction equipment. Key responsibilities include fabricating metal components, reading and interpreting technical drawings, and operating welding and cutting equipment.Requirements:Relevant experience or trade qualificationsStrong attention to...


  • Ballarat, Victoria, Australia Mars Incorporated Full time

    Job Title: Electrical Maintenance SpecialistJob Summary:Mars Incorporated is seeking an experienced Electrical Maintenance Specialist to join our team at the Ballarat site. As an Electrical Maintenance Specialist, you will be responsible for maintaining and troubleshooting electrical systems, equipment, and machinery to ensure optimal performance and...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    Federation University Australia is seeking a highly skilled Digital Content Specialist to join their Training and Content team. The successful candidate will be responsible for creating a range of educational resources, including illustrations, diagrams, and digital media products. They will also manage the planning, scoping, and development of resource...

  • IT Specialist

    3 weeks ago


    Ballarat, Victoria, Australia J.V. Installations Corp. Full time

    Vacancy OverviewVacancy No: J-18808-LjbffrSchool Titles and LocationsLal Lal Primary School, Mount Pleasant Primary School, Mount Egerton Primary School, Magpie Primary School, Gordon Primary School, Napoleons Primary SchoolJob SummaryWe are seeking a highly skilled and experienced IT Specialist to join our team at J.V. Installations Corp. The successful...

  • Technical Analyst

    7 days ago


    Ballarat Central, Victoria, Australia Ballarat Health Services Full time

    About the RoleWe are seeking a skilled Technical Analyst to support the transition of Maryborough District Health Service (MDHS) ICT services from Loddon Mallee Shared Services (LMSS) to the Grampians Rural Health Alliance (GRHA). This is a fixed-term opportunity for 12 months, offering hands-on experience in technical analysis and solution development...