Technical Machine Specialist
1 month ago
We are seeking a highly skilled Technical Machine Specialist to join our Brandt Product Support team. As a key member of our team, you will be responsible for providing technical assistance to our Service Departments to solve customer machine issues.
The ideal candidate will have a strong background in computer applications and analytics, as well as knowledge of Agriculture equipment and dealership service departments. You will be responsible for managing technical assistance requests, developing technical solutions, and identifying emerging issues in the field.
Key Responsibilities:
- Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
- Develop Brandt Technical Assistance Center (BTAC) Technical Solutions by identifying emerging issues in the field.
- Develop repair procedures for emerging issues, product improvements, and warranty work to increase technician efficiencies and revenue.
- Identify Relife and sales opportunities.
- Creates and maintains the Technical Solution database.
- Utilize John Deere Service Advisor Remote.
- Monitor alerts received from machines through various software platforms.
- Works closely with Machine Monitoring, Brandt Service times, and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently, and drive revenue opportunities.
- Effectively communicate the appropriate actions to the Service Departments via telephone, email, or ticketing system.
- Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
- Provide coverage during peak times for Machine Monitoring Specialists.
Requirements:
- Qualified heavy-duty technician certificate or equivalent work experience in the industry.
- Minimum 5 years service experience recommended.
- Strong background in computer applications and analytics.
- Knowledge of Agriculture equipment and dealership service departments.
- Ability to filter and correlate different data sources to create an accurate recommendation.
- Knowledge of machine application, design, functionality, and understanding the environmental effect on equipment performance.
- Understand effective inspection process and equipment lifecycle planning.
- Travel may be required.
What We Offer:
- Attractive remuneration package.
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development.
- Advancement Opportunities.
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