Client Services Administrator
2 weeks ago
Primary purpose of the role:
The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools.Key Result Area
Strategy, Planning, Acquisition & Deployment
- Support the acquisition of new computer or networking hardware
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Alert management to emerging trends in incidents.
- Participate in and support capacity planning and the development of longterm strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
Operational Management
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Install antivirus software and ensure virus definitions are uptodate.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform postresolution follow ups to help requests.
-
Client Services Administrator
2 months ago
Macquarie Park, Australia Fresenius Medical Care Full time**Primary purpose of the role**: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to...
-
Client Services Administrator
2 months ago
Macquarie Park, Australia Fresenius Medical Care, Asia Pacific Full timePrimary purpose of the role: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to...
-
Client Services Administrator
2 weeks ago
Acton Park, Tasmania, Australia Charterhouse Full timeOffice Administrator Permanent role Canberra location Competitive salary based on experience Collaborative culture Financial Services Accounting firm High performing cultureMy client, an Accounting and Business Advisory firm, located in Canberra, are seeking an experienced Office Administrator to provide support with a wide range of clerical duties and daily...
-
Client Services Administrator
3 weeks ago
Rosny Park, Australia Calidus Group Full time**Fast-growing accounting firm offering career progression and development**: - **Opportunity to work across a range of admin and reception duties**: - **Warm and collaborative firm, sitting amongst the team, not separated at reception!** **About the company** Our client is one of Australia's largest, and fastest-growing mid-tier accounting firms having...
-
Client Services Administrator
2 weeks ago
Rosny Park, Tasmania, Australia Calidus Group Full timeFast-growing accounting firm offering career progression and development:Opportunity to work across a range of admin and reception duties:- Warm and collaborative firm, sitting amongst the team, not separated at receptionAbout the companyOur client is one of Australia's largest, and fastest-growing mid-tier accounting firms having been around for 50 years...
-
Administration Assistant
2 weeks ago
Macquarie Park, Australia Cox Purtell Staffing Services Full timeContract Type: Full TimeLocation: Macquarie Park New South WalesIndustry:Administration & Office SupportContact Name: Amy Colton Contact Phone:Date Published: 27Jul2023Administrative AssistantMacquarie Park (close to Metro Station)Full-time permanent role $70-85k Are you looking for a fantastic opportunity to join a thriving accountancy practice and be an...
-
Client Services Officer
2 weeks ago
Macquarie Park, Australia Kennedy Reid Full timeGlobal appliance company Macquarie Park Location Immediate Start Modern, stylish offices with Parking Onsite and short walk from the StationThe CompanyOur client are a major manufacturing company that represents worldwide is seeking an experienced Client Service Officer on a temporary to permanent basis to work with a high-volume sales team.The RoleAs an...
-
client services officer
1 week ago
Macquarie Park, Australia Relationships Australia NSW Full timeBe the friendly face of Relationships Australia NSW, delivering top-notch customer service to clients seeking our services.31st May, 2024About Relationships Australia Relationships Australia NSW (RANSW) offers a safe and non-judgmental space for individuals, couples, and families to address relationship challenges and improve their lives. What you'll doAs a...
-
Client Services Administrator
3 days ago
Norwest Business Park, Australia AT Business Advisors Full timeClient Services Administrator Full time or part time available About Us AT Business Advisors are a dynamic team of Accountants and business Advisors. We have a tight knit team who work together to achieve common goals. Our core purpose is to positively influence the lives of our clients, team members and referral network. Our mission is to provide peace...
-
Client Services Officer
3 weeks ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeAbout the role We are seeking a Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle. **Requirements**: - Order processing and tracking...
-
Client Services Officer
4 weeks ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading...
-
Client Services Officer
1 week ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeAbout the roleWe are seeking a Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle.Requirements: Order processing and tracking within SAP....
-
Client Success Specialist
2 months ago
Macquarie Park, Australia International SOS Full time**About the role**: The Client Services Executive is a crucial member of the Client Services team, serving as the primary point of contact for client and sales team inquiries in the region. This customer-facing role involves managing requests, providing education, addressing questions, and resolving issues related to International SOS products and services....
-
Client Services Officer
1 week ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeAbout the roleWe are seeking a Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle. This role is a 6-month fixed term, maternity leave...
-
Client Services Officer
2 weeks ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading...
-
Client Services Administrator
1 week ago
Norwest Business Park, Australia AT Business Advisors Full timeClient Services AdministratorFull time or part time availableAbout UsAT Business Advisors are a dynamic team of Accountants and business Advisors. We have a tight knit team who work together to achieve common goals.Our core purpose is to positively influence the lives of our clients, team members and referral network. Our mission is to provide peace of mind...
-
Client Success Specialist
2 weeks ago
Macquarie Park, Australia International SOS Full timeAbout the role:The Client Services Executive is a crucial member of the Client Services team, serving as the primary point of contact for client and sales team inquiries in the region. This customer-facing role involves managing requests, providing education, addressing questions, and resolving issues related to International SOS products and services. The...
-
Customer Service Administrator
3 days ago
Macquarie Park, Australia Panasonic Full timeJob Description Panasonic is a trusted global employer with a strong brand, quality products, and truly great people. Panasonic Australia is seeking a Customer Service Administrator to cover a 12 month parental leave contract and join its Customer Service team located at its Macquarie Park Headquarters. This role is a fantastic opportunity for a...
-
Client Services Officer
5 days ago
Macquarie Park, Australia Kennedy Reid Full timeGlobal appliance company! - Macquarie Park Location! Immediate Start! - Modern, stylish offices with Parking Onsite and short walk from the Station **The Company** Our client are a major manufacturing company that represents worldwide is seeking an experienced Client Service Officer on a temporary to permanent basis to work with a high-volume sales...
-
Account Executive, Client Service
6 days ago
Macquarie Park, Australia Nielsen Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...