client services officer
1 week ago
Be the friendly face of Relationships Australia NSW, delivering top-notch customer service to clients seeking our services.
31st May, 2024
About Relationships Australia
Relationships Australia NSW (RANSW) offers a safe and non-judgmental space for individuals, couples, and families to address relationship challenges and improve their lives.
What you'll do
As a Client Service Officer, you'll be the initial point of contact for all client inquiries, ensuring a positive and seamless experience. Your focus will be on actively listening to understand clients' needs and recommending tailored solutions to add value to their lives. Your key responsibilities include:
- Managing client phone calls, online queries, and emails
- Ensuring a consistent and smooth client interaction process
- Maintaining accurate client data and record systems
- Efficiently handling phone bookings and online queries
What you'll bring
- Outstanding customer service skills with empathy and emotional intelligence
- Excellent verbal and written communication skills with keen attention to detail
- Strong organizational and multitasking abilities in a fast-paced environment
- Quick to learn new systems and technologies, including MS Office and various CRM systems
- Preference for experience in call center or contact center environments
- Experience in not-for-profit (NFP) or support services is a plus
Details
- Approximately $36 per hour plus benefits like super, leave loading, and salary packaging
- Full-time position: 5 days a week, 9 am - 5 pm, Mon - Fri
- Hybrid working model: 2 days in the office and 3 days remote
- Location: Macquarie Park
Why join us?
- Make a meaningful impact on vulnerable individuals' lives every day
- Enjoy flexible working arrangements for a better work-life balance
- Benefit from perks like flexible work options, salary packaging, additional leave, Employee Referral Reward program, and fitness opportunities
- Promote inclusion and belonging with employee action groups focusing on accessibility, reconciliation, gender, diversity, and cultural inclusivity
- Commitment to strengthening connections with Aboriginal and Torres Strait Islander communities through our Reconciliation Action Plan (RAP)
Next Steps
If you're interested, apply today as interviews will be conducted soon.
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