Client Services Administrator

4 weeks ago

Macquarie Park, Australia Fresenius Medical Care, Asia Pacific Full time

Primary purpose of the role:

The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.

Key Result Area

Strategy, Planning, Acquisition & Deployment

Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications.

Operational Management

Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests. Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

  • Administrator

    1 month ago

    Macquarie Park, Australia Accountancy Options Full time

    Solid administrator with customer service focus needed - Monday to Friday, 9am until 5pm, hybrid set up - Commence ASAP and join a hardworking team for the next 10 weeks Our client is a known leader in their field. With a great reputation for what they do, this is a business you'll want to be part of. With clinics established Australia wide, they are...

  • Administration Assistant

    1 month ago

    Macquarie Park, Australia Connect One Recruitment Full time

    **Large NSW Government Organisation** - **$400 to $500 per day + Super** - **6-month Contract Role Our client is a large NSW Government Organisation who are seeking Administration Assistant to join their team. The role will provide high-level, efficient administrative and clerical support and contribute towards the effective operation of the business...

  • Administrative Manager

    1 month ago

    Macquarie Park, Australia Sirius People Full time

    Location: Sydney Inner West - Macquarie Park - Salary: $70,000 -$80,000 + Super Our Client is currently in search of an enthusiastic, and professional full-time Medical Receptionist / Administration Manager to join their practice. Our client operates as a renowned multidisciplinary specialist clinic group, specialising in Respiratory, Sleep Disorders, and...

  • Client Services Coordinator

    4 weeks ago

    Macquarie Park, Australia people2people Full time

    Temp-perm opportunity - Career development and training in exciting, specialised field - Initial training requires 5 days in office then 2 days in office / 3 from home Amazing opportunity for 5 x Supplier Coordinators / Account Managers to join this busy, established team as you use your exceptional organisational skills and attention to detail to manage...

  • Area Manager

    4 weeks ago

    Macquarie Park, Australia OCS Services Full time

    Competitive Salary - Largest family-owned facilities management services company in the world - Fantastic team We are an international facilities services company looking for a Area Manager / Customer Service Manager in Sydney. As the **Customer Service Manager**, you will be required to support customers to whom we supply a range of specialist cleaning...

  • Revenue & Billing Administrator

    2 days ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: **Revenue & Billing Administrator** - Based in Macquarie Park, short walk from Metro Station + WFH Options - 7 Additional leave days per year + NFP Salary Packaging + Fitness Passport - Leading Aged Care provider. Growth Industry, great team! We currently have an exciting opportunity for an experienced Revenue & Billing Administrator to...

  • Claims Administration Specialist

    1 month ago

    Macquarie Park, Australia Acorn Rentals Full time

    Claims Administration Specialist Full training provided – Fun and rapidly expanding Company – Overtime and further education available – Excellent career opportunity Work for a market leader in a fast paced and exciting industry Excellent career opportunity Full training provided and further education available Macquarie...

  • Client Service Officer

    4 weeks ago

    Rosny Park, Australia Demant Full time

    Permanent Fulltime - Location - Rosny Park **Are you looking for a change from Retail then this could be the role you have been looking for!** **Use your skills and help people gain access to better hearing through sales generating activities and customer service.** **WHO IS AUDIKA** - Audika is part of Demant, a world-leading hearing healthcare group...

  • Client Support Representative

    1 day ago

    Macquarie Park, Australia Future You Full time

    FMCG Client Support Representative x2Hybrid - shift work + penaltiesModern Office + Vibrant & collaborative team culture Client DetailsOur client, a reputable retail company currently expanding their client support team has an amazing opportunity available Client Support Representatives.  Your exceptional communication skills coupled with your can do...

  • Works Coordinator Residential Housing Maintenance

    1 month ago

    Macquarie Park, Australia Assett Group Services Full time

    Assett Group Services is a leader in the provision of asset maintenance services, specialising in the social housing sector. We are seeking an experienced Works Coordinator to join our energetic and vibrant team in our new premises located in Macquarie Park. To be successful in this role you will require: - Demonstrated experience in a similar role is...

  • Client Services Manager

    4 weeks ago

    East Victoria Park, Australia Southern Cross Cleaning Full time

    Southern Cross Cleaning is a Western Australian-owned and operated commercial cleaning company. We are currently looking for a Client Services Manager to complement our established Operations Team. - **Client Services Manager - Key Duties & Responsibilities**_ - Scheduling & Planning - Site Audits - Quality Control, WHS - Client Meetings & communication -...

  • Project Administrator

    1 month ago

    Macquarie Park, Australia Aegros Therapeutics Pty Ltd Full time

    Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access. At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our...

  • Customer Service Coordinator

    4 weeks ago

    Macquarie Park, Australia ABT Group Full time

    Applied Business Technology Group (ABT group) consists of ABT Online, ABT Security Systems and Applied Business Technology. With over 30 years operation in Sydney, we are a team of straight forward, renowned industry leaders who implement and manage ERP, Business Intelligence, CRM, Retail Software, Cloud Solutions and physical and digital Security...

  • Client Service Officer

    1 month ago

    East Victoria Park, Australia Demant Full time

    Who is Audika?- #LI-TF1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Service Administration Assistant

    4 weeks ago

    Condell Park, Australia Star Group Full time

    **Our Opportunity** **Our Mission & Values** The most valuable asset of our organisation is our employees. At Star Group, we understand that each employee has a unique set of abilities, knowledge, and experience. By supporting and fostering continuous development, we ensure our employees reach their full potential. At Star Group, we work hard to ensure...

  • Junior Service Technician

    1 month ago

    Macquarie Park, Australia Demant Full time

    #LI-TS1 We have an exciting opportunity for a motivated Junior Service Technician. **Diatec** is part of **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. **Diatec** provides specialist calibration, repair and support services for...

  • Customer Service Officer

    4 weeks ago

    Macquarie Park, Australia FourQuarters Full time

    Great $$ - Immediate Start - Join a growing team **About the company** Our client is a very large Medical company in Australia and is currently looking to have an empathetic person to join their growing team on a full time basis. Macquarie Park location close to the Metro and WFH 1-2 days per week! **About the role** **Duties** - Delivered outstanding...

  • Warehouse Administrator

    1 month ago

    Royal Park, Australia IPA Personnel Services Full time

    IPA Adelaide are looking for a Warehouse Administrator to join a team in Royal Park. Our client is a leading provider of innovative heating, ventilation, and air conditioning (HVAC) solutions, we are seeking a detail-oriented and highly organized Warehouse Administrator to join the team at their brand new warehouse in Royal Park. As a Warehouse...

  • Survey Analyst

    1 month ago

    Macquarie Park, Australia Voice Project Full time

    Company Description Voice Project, an Xref-owned company, is a leading provider of workplace surveys assessing employee engagement, service quality and leadership. Our strong inhouse technology and exceptional professional services help clients drive workplace engagement, wellbeing and performance. Our wide client base includes commercial, not-for-profit...

  • IT Site Administrator

    1 day ago

    Macquarie Park, Australia West Recruitment Full time

    - Generous salary package & financial incentives- Defined career progression & training programs- North Ryde location - flexible work optionsAbout your new employerWest Technology has been retained to recruit for a globally renowned company that are doing some great things in the market. This business has forged strong working relationships with a diverse...