Client Success Specialist

8 months ago


Macquarie Park, Australia International SOS Full time

**About the role**:
The Client Services Executive is a crucial member of the Client Services team, serving as the primary point of contact for client and sales team inquiries in the region. This customer-facing role involves managing requests, providing education, addressing questions, and resolving issues related to International SOS products and services. The position demands a customer-centric approach, a thorough understanding of product configurations, and the ability to articulate solutions effectively. Additionally, the role entails collaboration with various cross-functional teams to ensure overall client satisfaction, involving technical teams, sales, assistance and operation teams, quality teams, product management, data reporting, and project coordination.

**Key responsibilities**:

- Team management and support for the regional client portfolio.
- Oversee client implementation and onboarding processes.
- Collaborate with Account Management and Business Development teams for client discussions.
- Negotiate and ensure timely delivery of project plans and milestones.
- Proactively engage clients in utilizing solutions and services.
- Identify up-sell opportunities, coordinating with Sales.
- Ensure client satisfaction in partnership with the Sales organization.
- Provide client training and education, promoting optimal product usage.
- Maintain and update client data and information.
- Stay informed on product knowledge, roadmap, and industry expertise.
- Drive process improvement initiatives.
- Handle complex contractual billing and non-standard sales support activities.
- Provide consistent administrative support to Sales and Marketing for client renewal, onboarding, and reporting.
- Assist client-facing roles with standard and non-standard client requirements.
- Complete and archive supplier registration forms from clients.
- Offer feedback on sales operations processes for continuous improvement.
- Maintain data accuracy and integrity in client records.

**About you**:

- General administrative experience, proven organisational skills
- Experience in an operationally / commercially focused analytical and/or Customer Services role
- Experience in a fast-paced target driven environment
- Previous client relationship management tool experience preferable
- Excellent time management skills to successfully manage numerous projects simultaneously
- Analytical problem solver
- HSC or equivalent educational qualification; degree preferable

**Benefits**:

- Strong commitment to training
- Career growth opportunities within the team and organization
- Supportive and engaging team environment
- Experience working with an organization that maintains a global presence



  • Macquarie Park, Australia WiSE Medical Specialist Emergency Full time

    WiSE Medical are on the hunt for a Specialist Hub Coordinator to join our Macquarie Park Cllinic. Why WiSE Medical? - Innovative Healthcare: Be part of a team dedicated to revolutionising healthcare services. - Collaborative Environment: Work with a dynamic and supportive team that values creativity and teamwork. - Career Growth: WiSE Medical is committed...


  • Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary Requires basic understanding of business, financials, products/services and the market. Manages business retention of smaller and less complex territory/account, products/services or sales process. Supports the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account...


  • Bedford Park, Australia Westpac Group Full time

    Client Account Specialist - Customer Service Provide exceptional customer service by problem solving in this administration based role. Start your career in banking. - Fixed-term, full-time position, with permanent opportunities - Bedford Park location, open to remote/hybrid working from other states - Join a supportive and inclusive team with flexible...

  • Radiologist

    3 days ago


    Macquarie Park, Australia Small Animal Specialist Hospital Full time

    With everything happening around the world, now is the time to make the move that you have been thinking about and come to beautiful Australia! Join the team as SASH on our mission to help pets and their families live their best life. SASH is the largest Veterinary referral facility in Australia, providing a complete range of clinical services to clients...


  • Bedford Park, Australia BT Financial Group Full time

    Entry level opportunity for committed customer service super stars seeking a long-term career in financial services - Full-time paid training provided - 1 year Max Term Contract **How will I help?** BT is the wealth management arm of the Westpac Group and has been helping Australians protect, manage, and grow their wealth since 1969. The Client Account...


  • Macquarie Park, Australia ShiftCare Full time

    **Who is ShiftCare?** ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to...


  • Macquarie Park, Australia Mayday Recruitment Full time

    MAYDAY Recruitment is currently seeking a highly motivated and hardworking Sales Operations Specialist to join a leading global provider of leasing and financing solutions. If you're a driven and detail-oriented individual with a passion for sales operations, this role is for you! As Sales Operations Specialist, you will be a key player in supporting the...


  • Macquarie Park, Australia Damstra Technology Full time

    Company Description Damstra Technology is an ASX-listed Australian provider of integrated workforce management solutions, serving multiple industry segments across the globe. Protecting and connecting everything that is important in our customer’s world is the ethos that runs true in everything that we do. We develop integrated hardware and...


  • Macquarie Park, Australia Sofico Full time

    Overview Location Macquarie Park, New South Wales, Australia Department Sales The Role Relational Development In this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned. You will conduct regular meetings to review progress, address challenges, and plan future actions....


  • Bedford Park, Australia BT Financial Group Full time

    Use your passion for financial services and strong interpersonal skills to drive our mission to help people prepare for their best financial future. - Fixed term 9 month contract - Full-time permanent role based in Bedford Park - Join our friendly team! **How will I help?** BT Financial Group (BT) is the wealth management arm of the Westpac Group. The...


  • Macquarie Park, Australia Warrell & Reid Full time

    Global Tech Leader with 70k++ employees - NSW Enterprise Solution Sales - Exceptional Onboarding process **Role Overview**: Our client is a household brand who has been providing technology solutions for businesses for nearly 90 years. They are now seeking a dynamic Solution Sales Specialist to join their Enterprise team. This position has become available...


  • Bedford Park, Australia BT Financial Group Full time

    Entry level opportunity for committed customer service super stars seeking a long-term career in financial services - Full-time paid training provided - Permanent full-time role based in Bedford Park **How will I help?** BT Financial Group (BT) is the wealth management arm of the Westpac Group. The Client Account Specialists who form this team are...

  • Technical Specialist

    5 months ago


    Macquarie Park, Australia Optus Full time

    **Location**: Macquarie-Park, NSW **Company**: Optus **Type**: Full Time **Job ID**: 160420 **Date**: 23 August 2024 11:36 AM At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in...


  • Macquarie Park, Australia SB Recruitment Pty Ltd Full time

    **The Company..** *** Our client is a well-respected and reputable government organization that are well known across NSW. They provide top-notch services across the state and are currently seeking an IT Procurement Specialist to start on a 6-month contract ASAP! **The Benefits..** - 6-month contract with potential to extend! - Opportunity to work for a...

  • Payroll Specialist

    4 days ago


    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: Payroll Specialist - ** Macquarie Park location close to Metro Station + WFH options**: - ** Permanent Full-Time opportunity, join a great team!**: - ** Excellent NFP salary packaging options + 7 extra leave days per year!** Due to a recent internal promotion, we have an opportunity for a Payroll Specialist to join our team on a...


  • Macquarie Park, Australia MSD Full time

    **Regulatory Affairs Specialist** - ** Looking for a different challenge as a Regulatory Affairs Specialist **whereby you can still utilise your skills? - ** Permanent Full-time **position with **competitive renumeration **and** benefits** - Ideally based from **Sydney Australia**, also open to **NZ** located applicants - Hybrid, work from home and office...

  • Technical Specialist

    7 months ago


    Macquarie Park, Australia Talent International Full time

    **Job Details**: **Location** Macquarie Park **Salary** AU$125 - AU$128 per hour **Job Type** Full Time **Ref** BBBH103151_1687745864 **Contact** Sophia Parrelli **Posted** 15 minutes ago - Potts Point location, full time on site - $1,030 per day inclusive of super - NV2 Clearance Required (may consider NV1 Clearance) Our client, a leader in...

  • Technical Specialist

    1 month ago


    Macquarie Park, Australia Optus Full time

    **Technical Specialist**: **Date**:4 Dec 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group **Why Optus?** We are a business fuelled by optimism, unwavering customer focus and a team of amazing people. And that’s where we come in. “**the amazing people**” part! We don’t sit back and wait for the future to happen, we are out...


  • Macquarie Park, Australia Astellas Full time

    About Astellas: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Macquarie Park, Australia Peoplebank Full time

    Location: - Macquarie Park- Job Type: - Contract- Posted: - about 1 month ago- Contact: - Abuk Mawn- Discipline: - General IT - Reference: - 253734We are currently recruiting a **Technical Specialist **for our client within the Telecommunications sector. **Key Responsibilities**: - Provide technical guidance to the business, planning teams and junior...