Patient Experience Manager
1 week ago
Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
Apply expertise in health system service delivery, professional knowledge, education and training, partnership and collaboration, and excellent interpersonal abilities to enhance the patient experience at Redcliffe Hospital and act as a reference point for the executive and senior hospital staff.
About youOur ideal candidate will be someone who can demonstrate the following:
Respect– demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
Teamwork– collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
Compassion– is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
High Performance– cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
Integrity– demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard.
Benefits when working for Metro North Allied HealthFlexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous salary packaging
Additional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave
5% annual leave loading with up to 27.5% for shift workers
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research.
Metro North Health is committed to providing a diverse and inclusive workplace for all employees.We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
You can find out more about why it's so great to work at Metro North here:Job ad reference number:
RD564585
Close date:
Monday, 27th May 2024
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity.
Documents Before applying for this vacancy please ensure you read the documents below.Keyword
Please use * for wildcard searches.
Search exact phrase
Check to search for the exact phrase.
Uncheck to return jobs that contain any of the keywords.
Location
Hold down the control (Ctrl) button and use your computer mouse to select multiple options
Occupational group
Hold down the control (Ctrl) button and use your computer mouse to select multiple options
Salary (yearly)Leave blank if you are searching for casual jobs Minimum
Maximum
Total Remuneration Only used for Senior Medical or Executive positions We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity , including making any reasonable adjustments to support you through the recruitment process.
#J-18808-Ljbffr-
Patient Experience Manager
1 week ago
Brisbane, Queensland, Australia The State Of Queensland Full timeDeliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...
-
Patient Experience Manager
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeDeliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...
-
Patient Experience Manager
1 week ago
Brisbane, Queensland, Australia The State Of Queensland Full timeDeliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...
-
Patient Experience Manager
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeDeliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...
-
Patient Experience Manager
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the rolePermanent full time opportunity. Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.About you Lead high level patient experience and...
-
Patient Experience Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the roleThe purpose of this role is to effectively and confidentially, receive, triage, and plan responses to concerns raised by consumers across STARS as well as administratively coordinate STARS response to National Safety and Quality Healthcare Service Standard 2About youYou will be assessed on your ability to demonstrate the following values within...
-
Patient Services Manager
1 week ago
Brisbane, Queensland, Australia Litton Andrews (LA Medical Recruitment) Full timeBrisbane QLDFull time$35 - $45 /hr$75,000 to $85,000 per annum + super Group Surgical Specialist Practice Spring Hill Location Genie softwareLitton Andrews (LA Medical Recruitment) providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions.This is a full time permanent position working 38...
-
Manager - Patient Support Services
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the role Manage and lead the day to day operations to deliver cleaning and patient handling services supporting clinical and nonclinical areas in line with the Queensland Health Operational Services Manual, which outlines the primary duties for operational service officers within a public health service. The cleaning and patient handling standards aim...
-
Manager, Patient Support Services
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeThe purpose of this position is to effectively manage RBWH Patient Support Services ensuring high standards of service and safety for patients/clients, visitors and staff through compliance with Metro North Health policies.The purpose of this position is to effectively manage RBWH Patient Support Services ensuring high standards of service and safety for...
-
Patient Services Coordinator
1 week ago
Brisbane, Queensland, Australia Monash IVF Group Full timeMonash IVF Group are leading the future of reproductive care.At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.The reality is, we know...
-
Patient Services Assistant
1 week ago
Brisbane, Queensland, Australia Fresenius Medical Care Full timeRole: Patient Services AssistantReports to (position): Dialysis Clinic Manager To provide support to the nursing staff in the dialysis clinic by performing nonclinical duties relating to direct and indirect patient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their...
-
Patient Support Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the rolePatient Support Officers are responsible for providing a wide range of support services to clinical and non-clinical areas across the RBWH Herston campus. Primary duties include Infection Control Cleaning, Patient Transportation and Patient Handling within wards, operating theatres and clinics.We endeavour to offer all casuals temporary...
-
Patient Journey Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the roleProvide afterhours liaison officer service within the Emergency Department and provide culturally appropriate support and advocacy to the Aboriginal and/or Torres Strait Islander patients, their families / carers and the community to receive coordinated and culturally appropriate health care across the health continuum of care.About you Respect...
-
Patient Care Assistant
1 week ago
Brisbane, Queensland, Australia Ramsay Health Care Full timeCasual opportunities Growing Eating Disorder Unit Flexible work opportunities have a say in your roster timesThe OpportunityRamsay Clinic New Farm has a new opportunity for motivated Patient Care Assistants to join our dynamic and expanding teamIn this role you will perform duties with the support and guidance of the Nurse Unit Manager and clinical team...
-
Patient Accounts
1 week ago
Brisbane, Queensland, Australia Icon Group Full timeAdministrationBrisbaneFull TimeIcon Cancer Centre AustraliaPatient Accounts / Medical Administration - Icon Cancer Centre, Head Office, South Brisbane Join the Patient Accounts Team at Icon Group's Head Office, Located at __22 Cordelia Street, South Brisbane_:- , Qld_Key Points Utilise your Medical Administration / Secretarial / Reception Experience in this...
-
Patient Support Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the role To provide efficient and effective Patient Support Services within the Caboolture Satellite Hospital campus. To perform duties associated with a nonclinical support to clinicians such as, patient handling techniques and patient transportation. To perform routine & periodic cleaning duties in accordance with the Department of Health (DoH)...
-
Patient Support Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the roleTo provide efficient and effective cleaning, porterage, and waste services to both clinical and non-clinical areas within various hospitals across Metro North Hospital and Health Service (MNHHS). Patient Support Officers are responsible for a wide range of support services to both clinical and nonclinical areas, including cleaning, porterage,...
-
Patient Safety Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...
-
Patient Services Assistant
1 week ago
Brisbane, Queensland, Australia Compass Group Full timeThe Position ; Assisting and supporting clinical staff in the provision of patient care Providing patient transport; transferring patients to and from wards and departments, Transferring files, specimen samples and pharmacy boxes to different parts of the hospital Moving complex and valuable medical / operating theatre equipment Perform general...
-
Patient Safety Steward
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeThis is a multidisciplinary role - the successful applicant will be appointed based on their qualificationThe roleAs the Patient Safety Steward you will lead the development and facilitation of a program to enhance Hospital and Health Service staff. You will initiate, develop and maintain networks and facilitate effective communications with and between...
