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Patient Experience Officer
1 week ago
The purpose of this role is to effectively and confidentially, receive, triage, and plan responses to concerns raised by consumers across STARS as well as administratively coordinate STARS response to National Safety and Quality Healthcare Service Standard 2
About you
You will be assessed on your ability to demonstrate the following values within the context of the 'Key Accountabilities'.
The ideal applicant will be able to demonstrate the following:
- Respect demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
- Teamwork collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
- Compassion is patient / client focussed, demonstrates selfawareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
- High Performance cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
- Integrity demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard
- Rewarding career and development opportunities across a wide range of clinical and nonclinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy worklife balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Job ad reference number:
STR541954Close date: Tuesday 13th of February 2024
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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