Patient Experience Officer

1 week ago


Brisbane, Queensland, Australia Queensland Health Full time
About the role
The purpose of this role is to effectively and confidentially, receive, triage, and plan responses to concerns raised by consumers across STARS as well as administratively coordinate STARS response to National Safety and Quality Healthcare Service Standard 2
About you
You will be assessed on your ability to demonstrate the following values within the context of the 'Key Accountabilities'.

The ideal applicant will be able to demonstrate the following:

  • Respect demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
  • Teamwork collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
  • Compassion is patient / client focussed, demonstrates selfawareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
  • High Performance cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
  • Integrity demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard
Benefits when working for us

  • Rewarding career and development opportunities across a wide range of clinical and nonclinical areas
  • Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy worklife balance
  • Flexible working arrangements and competitive salary rates with annual incremental increases
  • Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Job ad reference number:
STR541954Close date: Tuesday 13th of February 2024

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the rolePermanent full time opportunity. Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.About you Lead high level patient experience and...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient...


  • Brisbane, Queensland, Australia Icon Group Full time

    AdministrationBrisbanePart TimeIcon Cancer Centre AustraliaPatient Accounts Officer (Medical Administration) - Icon Cancer Centre, Head Office, South Brisbane***- Join the Patient Accounts Team at Icon Group's Head Office, Located at __22 Cordelia Street, South Brisbane_:- , __Qld_ Utilise your Medical Administration / Secretarial / Reception Experience in...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the rolePatient Support Officers are responsible for providing a wide range of support services to clinical and non-clinical areas across the RBWH Herston campus. Primary duties include Infection Control Cleaning, Patient Transportation and Patient Handling within wards, operating theatres and clinics.We endeavour to offer all casuals temporary...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the roleProvide afterhours liaison officer service within the Emergency Department and provide culturally appropriate support and advocacy to the Aboriginal and/or Torres Strait Islander patients, their families / carers and the community to receive coordinated and culturally appropriate health care across the health continuum of care.About you Respect...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the roleTo provide efficient and effective cleaning, porterage, and waste services to both clinical and non-clinical areas within various hospitals across Metro North Hospital and Health Service (MNHHS). Patient Support Officers are responsible for a wide range of support services to both clinical and nonclinical areas, including cleaning, porterage,...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the roleOperational Services Offices are responsible for a wide range of support services to both clinical and non-clinical areas, including cleaning, porterage and waste services. This position reports to the Senior Supervisor and is directly accountable for the provision of high quality services supplied over a twenty-four-(24) hour period.About you...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the role To provide efficient and effective Patient Support Services within the Caboolture Satellite Hospital campus. To perform duties associated with a nonclinical support to clinicians such as, patient handling techniques and patient transportation. To perform routine & periodic cleaning duties in accordance with the Department of Health (DoH)...

  • Patient Accounts

    1 week ago


    Brisbane, Queensland, Australia Icon Group Full time

    AdministrationBrisbaneFull TimeIcon Cancer Centre AustraliaPatient Accounts / Medical Administration - Icon Cancer Centre, Head Office, South Brisbane Join the Patient Accounts Team at Icon Group's Head Office, Located at __22 Cordelia Street, South Brisbane_:- , Qld_Key Points Utilise your Medical Administration / Secretarial / Reception Experience in this...


  • Brisbane, Queensland, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...


  • Brisbane, Queensland, Australia Monash IVF Group Full time

    Monash IVF Group are leading the future of reproductive care.At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.The reality is, we know...


  • Brisbane, Queensland, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...


  • Brisbane, Queensland, Australia Litton Andrews (LA Medical Recruitment) Full time

    Brisbane QLDFull time$35 - $45 /hr$75,000 to $85,000 per annum + super Group Surgical Specialist Practice Spring Hill Location Genie softwareLitton Andrews (LA Medical Recruitment) providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions.This is a full time permanent position working 38...


  • Brisbane, Queensland, Australia Queensland Health Full time

    About the role Manage and lead the day to day operations to deliver cleaning and patient handling services supporting clinical and nonclinical areas in line with the Queensland Health Operational Services Manual, which outlines the primary duties for operational service officers within a public health service. The cleaning and patient handling standards aim...


  • Brisbane, Queensland, Australia Compass Group Full time

    The Position ; Assisting and supporting clinical staff in the provision of patient care Providing patient transport; transferring patients to and from wards and departments, Transferring files, specimen samples and pharmacy boxes to different parts of the hospital Moving complex and valuable medical / operating theatre equipment Perform general...


  • Brisbane, Queensland, Australia Ramsay Health Care Full time

    Casual opportunities Growing Eating Disorder Unit Flexible work opportunities have a say in your roster timesThe OpportunityRamsay Clinic New Farm has a new opportunity for motivated Patient Care Assistants to join our dynamic and expanding teamIn this role you will perform duties with the support and guidance of the Nurse Unit Manager and clinical team...