Patient Experience Manager

1 week ago


Brisbane, Queensland, Australia Queensland Health Full time
About the role
Permanent full time opportunity.

  • Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
About you

  • Lead high level patient experience and feedback management strategies across Caboolture & Kilcoy Hospital, Woodford Corrections Health Centre, and Caboolture Satellite Hospital in the pursuit of excellence in delivering patient experience outcomes.
  • Demonstrate advanced leadership, negotiation, conflict resolution and problemsolving skills to facilitate customer focused service provision across interdisciplinary teams.
  • Provide independent, highlevel, specialised consultative services to patients, families, and staff, involving a high degree of complexity and with specialised knowledge of operating in the medico legal context.
Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for Metro North Allied Health

  • Flexible working arrangements and competitive salary rates with annual incremental increases
  • Benefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous salary packaging
  • Additional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave
  • 5% annual leave loading with up to 27.5% for shift workers
  • Rewarding career and development opportunities across a wide range of clinical and nonclinical areas
  • Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy worklife balance

Job ad reference number:
CAB571732

Close date:
Thursday 27th June 2024

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.



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