Officer, Prospective Student Enquiries

2 weeks ago

Melbourne, Victoria, Australia Deakin University Full time

Job no: 542307

Work type:
Casual, Full-time

Location:
Melbourne - Burwood, Melbourne - City

Categories:
Administration, Human / People Services, Marketing and Communications, Student Services, Customer Service

  • Based at our Melbourne, Burwood Campus
  • Fulltime and fixed term/Casual roles
  • Full time HEW 5 $74,148 $83, % Superannuation
  • Fun and supportive environment
  • Various fixed term and casual positions available in inbound and outbound roles


Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus.

We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.


The role also includes liaising with faculty representatives and following up with both faculties and prospects to ensure all enquiries have been resolved.

A particularly strong focus of this role is to build the Future Students database and accurately record prospective student contact details, study interests as well as the outcomes of the enquiry in the Salesforce CRM.


Your key responsibilities will include:

  • Ensuring all inbound and outbound enquiries are recorded, reported and resolved in a timely manner.
  • Achieving set targets regarding data collection, call success and attempt rate, lead generation and conversion.
  • Consulting with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
  • Clarifying expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
  • Building productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
  • Recognising the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others.

To be successful, you'll have:

  • Qualifications and experience_
  • Appropriate tertiary qualification or equivalent
  • Experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.

Applications for this position close on Sunday, 30th July at 11:55PM.

SPECIAL REQUIREMENTS

  • Infrequent work outside business hours is required
  • Working with Children Check

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

Are You Ready?
Deakin is a Victorian university with a global impact.

We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.


We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers.

We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.


Advertised: 19 Jul 2023 AUS Eastern Standard Time

Applications close: 30 Jul 2023 AUS Eastern Standard Time

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