Casual Student Ambassador

2 weeks ago

Melbourne, Victoria, Australia Deakin University Full time

Job no: 537054

Work type:
Casual

Location:
Melbourne - Burwood

Categories:
Student Services

Salary Rate:
$32.91 per hour (+ 10% superannuation)

Employment Type:
Casual

Location:
Melbourne Burwood Campus

The role:

To be successful, you'll have:

Qualifications and Experience:

  • An equivalent combination of training and experience or a qualification and/or relevant work experience.
  • Experienced in a sales focused customer service role desirable.

Capabilities and Personal Attributes:

  • Demonstrated communication and interpersonal skills with the ability to produce clear and accurate communications that are appropriate for their intended audience.
  • Proven capability to work positively and effectively as part of a collaborative work team, to accommodate and work well with different working styles and to work independently where required.
  • Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities.
  • Ability to present yourself confidently to prospective students, the general public as well as internally.
  • Understanding of the Privacy and Data Protection Act and Spam Act.

Desirable:

  • Contact Centre experience.

Special Requirements:

  • Working With Children Check (refer to Recruitment Procedure)

Your key responsibilities will be to:

  • Maintain the Future Students database (Salesforce CRM) according to protocol, accurately recording prospective student contact details and study interests and updating information where required.
  • Ensure all enquiries are recorded, reported and resolved in a timely manner.
  • Adhere to system and workflow processes and protocols.
  • Contributing to outbound campaigns as required.

About us:

PSEC is a department within the University's Student Services Division. It is responsible for the management of prospective student enquiries, aimed toward achieving student recruitment targets.

Advertised: 07 Mar 2023 AUS Eastern Daylight Time

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