Future Student Enquiries Administrator

2 weeks ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time
The Future Student Enquiries Administrator is the vital first contact point for future students considering their studying options.

In this role you will primarily resolve a variety of future student questions and issues in the broad fields of recruitment and sales, relationship management, study opportunities and enrolment assistance.


Additionally, you will participate in recruitment events, deliver one to one course counselling sessions, and work with customers to achieve their career and educational goals.

You will be able to handle a high volume of enquiries and carry out follow up activities within fast paced environment whilst adhering to campaign deadlines.


The successful applicant will be outgoing, friendly and customer focused with a passion for working with students to help achieve their career goals.


About You
To be suitable for this role you will need to have experience in the below key accountabilities:

  • Demonstrated experience in the delivery of client/customer service within a Contact Centre environment, including demonstrable knowledge of customer service principles and practices, a commitment to the provision of high-quality service to a range of clients and to continuous improvement in service delivery.
  • Great time management and organizational skills, with ability to prioritize workloads to ensure deadlines are met.
  • Demonstrated ability to work under pressure, prioritize tasks, maintain attention to detail in a fastpaced environment, display sound judgement, and to use initiative.
  • Demonstrated highlevel interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds.

Qualifications
Completion of an associate diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; an equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

  • Every Swinburne learner gets a work experience
  • Every Swinburne graduate gets a job
  • Every Swinburne partner gets a tech solution
  • Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.


If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.


Applications Close:
Friday 5 May 2023, at 5.00pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants

  • We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant_

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