Domestic Prospective Student Case Manager

2 weeks ago

Melbourne, Victoria, Australia RMIT VN Full time

Overview:

  • Fulltime, Fixed Term position until March 202
  • Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
  • Based at the Melbourne CBD campus, and hybrid ways of working
About You

You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will be a key player in providing insight and advice to wider experience portfolio team members which will subsequently


impact future Domestic Student recruitment activities and feed into the strategic roadmap for various business units such as College, Marketing, Admissions, Events and Advertising.


As part of the greater Global Sales & Conversion team, the Sales and Conversion Domestic Case Manager will maximise conversion of domestic students by leveraging all channels, such as Inbound and Outbound phone, Live Chat, Webinars, Face to Face and new and emerging channels in order to achieve student recruitment targets.

To be successful in this position, you'll have as a minimum:

  • Demonstrated experience in sales enquiry management and case management.
  • Experience with CRM for capturing lead and case data based on conversation with prospective students as well as managing, maintaining, and reporting on a sales pipeline.
  • Experience with Domestic Student Recruitment highly regarded, but not essential.
  • Strong organisational skills and attention to detail, including the capacity to manage time effectively within a busy team environment.
  • Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management.
  • Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI's.
  • Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with mínimal supervision and organise workload to ensure timely completion of tasks.
About the Portfolio

The Experience Function's vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge from across RMIT to drive an

experience that is inclusive, customer centric, future focused and meaningful.

This means working cross functionally, leveraging data and technology to

develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT.


The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment.

To Apply


Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below.

  • Position Description
  • Domestic Prospective Student Case Manager

Applications Close:
3 Aug pm

  • RMIT is an equal opportunity employer committed to_
- _
- being_
- _
- n_
- der community._
- or visit our Careers page for more contact information - _
- ._

  • We are a Circle Back Initiative Employer we commit to respond to every applicant._

  • International Prospective Student Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the UniversityAbout The Position:You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will...

  • Prospective Student Officer

    2 weeks ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the UniversityAbout The PositionThe Prospective Student Officer is often the first point of contact for prospective students and plays a critical...

  • Casual Officer, Prospective Student Enquiries

    2 weeks ago

    Melbourne, Victoria, Australia Deakin University Full time

    Casual Officer, Prospective Student Enquiries Apply now Job no: Work type: Casual Location: Melbourne - Burwood Categories: Administration, Human / People Services, Customer Service Casual Hourly Rate: HEW 5 Casual - $50.45 per hour + 11% SuperannuationEmployment Type: Ongoing Casual - 1-2 Shifts a weekAbout the Role: The Officer, Prospective Student...

  • Manager, Domestic Student Recruitment

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Work type:Continuing Full time, Continuing Located at Melbourne (Bundoora) Campus Drive recruitment activities of high quality domestic undergraduate students to achieve the strategic goalAbout the positionDomestic Student Recruitment is responsible for implementing an acquisition and conversion strategy on behalf of the University in order to achieve its...

  • Officer, Prospective Student Enquiries

    2 weeks ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 542307Work type: Casual, Full-timeLocation: Melbourne - Burwood, Melbourne - CityCategories: Administration, Human / People Services, Marketing and Communications, Student Services, Customer Service Based at our Melbourne, Burwood Campus Fulltime and fixed term/Casual roles Full time HEW 5 $74,148 $83, % Superannuation Fun and supportive environment...

  • Student Enrolment Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Quacquarelli Symonds Full time

    The role of the Student Enrolment Advisor is to work with both current and prospective students for client Institutions. You will manage inbound and outbound enquiry channels for both domestic and international student groups.You will be joining a close-knit team who works closely with our colleagues in Kuala Lumpur and our commercial and client delivery...

  • Student Recruitment Officer

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Part-time 0.8FTE, Fixed-term until December 2024 Based at La Trobe University's Melbourne, Bundoora campus Competitive Salary including 17% Superannuation About the position The Student Recruitment Officer (Non School Leaver) is responsible for providing high quality sales and customer service support to mature age prospective students. The role is...

  • Future Student Recruitment Officer

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Work type:Casual Casual opportunity Monday to Friday availability Flexible work arrangement Based at La Trobe University, Bundoora campusAbout the positionAre you passionate about helping people reach their goals and would like to work in a dynamic team? The Future Students team at La Trobe Melbourne(Bundoora) are looking for the next superstar to join their...

  • Student Enrolment Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Quacquarelli Symonds Full time

    Role: Student Enrolment AdvisorLocation: Melbourne**Job type: Full time, Permanent - HybridWhy QS?At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other and as a company, our values underpin these.Our mission is...

  • Student Recruitment Officer

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Details - Student Recruitment Officer (Non School Leaver)Student Recruitment Officer (Non School Leaver) Apply now Job no: Work type: Fixed Term Location: Melbourne (Bundoora) Categories: Business Development and Industry Engagement Part-time 0.8FTE, Fixed-term until December 2024Based at La Trobe University's Melbourne, Bundoora campusCompetitive Salary...

  • Future Student Consultant

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe Full time

    Competitive Salary including 17% SuperannuationBased at La Trobe University's Melbourne (Bundoora) campusAbout the positionThe Future Student Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted, and effortless experience to achieve student load targets across pathways, and undergraduate and postgraduate programs.The...

  • Student Enrolment Advisor

    2 weeks ago

    Melbourne, Victoria, Australia QS Quacquarelli Symonds Full time

    Please note, this is a temp position running from June July 2024 (Circa 5 weeks).In this role, you are representing our high education client and are expected to work in a professional manner, upholding high levels of customer service and collating student feedback for the business to use in data insights and reporting.The role is hybrid with 2 days a week...

  • Marketing Manager Prospects

    2 weeks ago

    Melbourne, Victoria, Australia AGL Energy Full time

    As the needs of our customers change, so do we.At AGL, we believe progress is powered by our people.If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable,...

  • Pro Vice-chancellor Future Students

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    This exciting strategic leadership opportunity is a newly created role within Swinburne's External Engagement portfolio to lead the University's student recruitment function.As the Pro-Vice Chancellor, Future Students (PVC, FS) you will direct and coordinate the priorities of internal stakeholders to present the University's domestic and international...

  • Future Student Consultant

    2 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Full-Time, Continuing opportunity Competitive Salary including 17% Superannuation Based at La Trobe University's Melbourne (Bundoora) campus About the position The Future Student Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted, and effortless experience to achieve student load targets across pathways, and...

  • Student Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Victoria University Full time

    This is a full-time continuing position at a HEP 5, $ 71,012 - $ 81,568 plus 17% superannuation contribution, classification working 36.75 hours per week. Make a positive impact on the lives of our students Join a highly motivated and enthusiastic team The position is primarily located at our Footscray Park Campus.About the roleStudent Advisors play a...

  • Global Student Conversion Manager

    2 weeks ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouThe manager is responsible for leading a team and promoting an environment of cross functional collaboration with key stakeholders to develop a strategy and service model for...

  • Student Adviser

    2 weeks ago

    Melbourne, Victoria, Australia Deakin University Full time

    Job no: 539160Work type: Full-timeLocation: Melbourne - BurwoodCategories: Student Services Based at our Melbourne, Burwood Campus 2 Fixed term, full time roles HEW 5 $74,148 $83, % SuperannuationFounded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront,...

  • Senior Tunnel Engineer

    2 weeks ago

    Melbourne, Victoria, Australia CaSE International Full time

    CaSE Contractors is a globally experienced team of specialists who provide civil and structural engineering expertise highly sought after by government and infrastructure industry clients. We work in partnership with a variety of delivery agencies to provide technical support across all project stages and work closely with our clients to provide oversight on...

  • Student Counsellor

    2 weeks ago

    Melbourne, Victoria, Australia Schools (Government) Full time

    Location: Melbourne | Southern MetropolitanJob type: Full time / From 02/10/2023Organisation: Schools (Government)Salary:Salary not specifiedOccupation: Education and TrainingReference:Selection Criteria:SC1 Highly developed counselling skills and experience in counselling adolescents presenting with a range of issues who may be self-referred, teacher or...